Kayrone Archibald (Kay)

Hello there! I'm a dedicated and hardworking individual with a passion for excellence and a track record of success in various professional roles. My journey began at Shakespeare Primary School, where I served as a Teaching Assistant, fostering a positive learning environment and building strong connections with both staff and students.

Subsequently, my role as a Poll Clerk at Leeds City Council during elections allowed me to immerse myself in a dynamic and rule-bound environment, enhancing my adaptability and people skills. At Leeds University, I took on the challenge of being a Kitchen Porter, learning the ropes of efficiency, time management, and the importance of working well under pressure.

My tenure at the Department of Work and Pensions, amidst the challenges of the COVID-19 pandemic, sharpened my customer service skills. Handling inbound calls, providing advice, and maintaining a positive demeanor during complaints demonstrated my commitment to customer satisfaction and resilience in demanding situations.

As a Redress Case Handler at Lloyd's Bank, I delved into meticulous work involving complex calculations and adherence to strict deadlines. This role instilled in me a methodical approach, attention to detail, and the ability to make rational decisions under pressure.

My journey continued at Sky, where I thrived as a Customer Advisor, exceeding set expectations in assisting customers with diverse backgrounds and resolving complex issues. This role not only polished my communication skills but also showcased my commitment to delivering exceptional service.

Most recently, at First Direct, I served as a Customer Service Representative, managing diverse customer interactions while ensuring the security of their accounts. My outstanding performance led to my selection for multiple extra programs, underlining my proactive approach and dedication to achieving high standards.

In essence, my professional voyage has equipped me with a diverse skill set, ranging from effective communication and problem-solving to adaptability and a relentless pursuit of excellence. I am enthusiastic about leveraging these experiences to contribute positively to new challenges and make meaningful contributions in any professional setting.

My professional journey has been diverse and dynamic, starting as a Teaching Assistant at Shakespeare Primary School where I fostered positive learning environments and built strong relationships. Transitioning to roles like a Poll Clerk at Leeds City Council, I navigated rule-bound environments during elections, showcasing adaptability and people skills.

Roles as a Kitchen Porter at Leeds University and a Customer Advisor at Sky honed my efficiency, time management, and commitment to delivering exceptional service. During the COVID-19 pandemic, my time at the Department of Work and Pensions demonstrated resilience in handling inquiries.

As a Redress Case Handler at Lloyd's Bank, meticulous work involved complex calculations, strict deadlines, and a methodical approach. My journey culminated at First Direct as a Customer Service Representative, where I navigated diverse customer interactions and safeguarded accounts, earning recognition for outstanding performance and selection for multiple extra programs.

Throughout, I've developed a versatile skill set, encompassing effective communication, problem-solving, adaptability, and an unwavering pursuit of excellence. My journey reflects a commitment to continuous learning and a proactive approach in various professional settings.

In my professional journey, I've gained diverse experience, starting as a Teaching Assistant at Shakespeare Primary School, where I actively contributed to the learning environment and built strong relationships. Transitioning to roles like Poll Clerk at Leeds City Council and Customer Advisor at Sky, I honed my adaptability and customer service skills. My time at the Department of Work and Pensions during the COVID-19 pandemic showcased resilience in handling inquiries.

I further expanded my skill set as a Redress Case Handler at Lloyd's Bank, managing complex calculations and strict deadlines. The pinnacle of my experience lies in my role at First Direct as a Customer Service Representative, where I navigated diverse customer interactions with finesse and safeguarded customer accounts. My outstanding performance led to my selection for multiple extra programs, highlighting my proactive approach and dedication to achieving high standards in a professional setting.