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Kedeja Greaves

Kedeja Greaves

Executive Assistant

Customer Service / Support

London, Greater London

Social

About Kedeja Greaves:

With a robust background in ecommerce and five years of customer service experience, I am a dedicated professional who thrives on challenges. My expertise as an executive assistant has honed my organizational skills and attention to detail, ensuring seamless operations in any environment. Hardworking and proactive, I excel in fast-paced settings, always ready to tackle new tasks with enthusiasm and efficiency.

My commitment to delivering exceptional results and my ability to adapt to varying demands make me an invaluable asset to any team.

Experience

ECOMMERCE ASSISTANT AND HEAD OF META ADS 

Bad Society Club, Remote / London : September 2023 - March 2024

  • Meta Ads Optimization: Utilized advanced analytics tools to optimize meta tags and keywords in advertisements, ensuring maximum visibility and click-through rates.
  • Ad Copywriting and Creative Development: Crafted compelling ad copy and visually engaging creatives that effectively conveyed the brand's message and drove customer engagement and conversion.
  • Website Maintenance: Conducted regular updates and maintenance tasks on the eCommerce website, ensuring seamless navigation, functionality, and user experience for customers.
  • Inventory Management: Implemented efficient inventory management strategies to monitor stock levels, forecast demand, and prevent stockouts or overstock situations, optimizing sales and minimizing costs.
  • Product Listing and Description: Wrote detailed and persuasive product listings and descriptions, highlighting key features, benefits, and styling tips to attract and inform potential customers effectively.

 

SOCIAL MEDIA MANAGER / PERSONAL ASSISTANT 

Bad Society Club, Canary Wharf / London : April 2023 - September 2023

  • Content Creation - Created all engaging and compelling content for social media posts that aligned with the brand messaging and objectives.
  • Community Management - Managed and nurtured online communities on social media platforms, responding to comments, messages and inquiries.
  • Handle customer complaints and concerns with empathy and a solutions-oriented approach.
  • Content Calendar Management - Developed and maintained a content calendar to plan and schedule social media posts, ensuring timely delivery of content.
  • Analytics and Reporting- Analysed social media performance metrics such as reach, engagement and conversion rates and prepared regular reports to track progress and adjust strategy.

OFFLINE EDITOR

Glossier / Central London : November 2021 - To June 2023

  • Participating  in visual projects, such as floor moves, new display activations and brand events.
  • Assisting with PR visits for luxury clientele and influencers.
  • Providing excellent in store client experiences by assisting customers with any needs. 
  • Processing sales and achieving personal and team sales goals.
  • Handling complaints and ensuring that they are fully investigated and dealt with.

 

Education

BACHELOR OF FASHION MARKETING

First Class Honours

University of East London

2020 - 2023

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