Kinga Zsembery

A dynamic and adaptable professional with extensive experience across customer service, administration, and hospitality sectors. With a proven track record of delivering exceptional customer experiences, I bring strong communication, organizational, and teamwork skills to any role. My expertise includes managing customer relationships, handling administrative tasks, and leading teams under high-pressure environments. Proficient in using technology, including various POS systems, EMIS software, and Microsoft Office applications, I am detail-oriented and adept at multitasking. My qualifications, including an HND in Business and NVQ in Customer Service, equip me with the skills necessary for administrative and management roles. I am fluent in Hungarian, with intermediate English and basic German language skills, and hold a full UK driving license. Passionate about learning and embracing new challenges, I thrive in environments that require flexibility, creativity, and a commitment to excellence.

Experienced and adaptable customer service professional with a proven track record in hospitality, administration, and sales coordination. Skilled in team leadership, multitasking, and effective communication across diverse roles. Expertise includes customer relationship management, staff supervision, and operational efficiency within fast-paced environments. Proficient in technology use and equipped with a strong background in business and customer service education.

 • NVQ Customer Service Apprenticeship – Focused on providing excellent customer service applicable across sectors.

 • HND Business Level 5 – Gained advanced administrative and management skills to support customer-oriented roles. 

• Tourism Manager Diploma – Developed expertise in organizing events, managing client needs, and delivering tourism services. 

• Marketing and Advertising Certificate – Enhanced skills in understanding customer preferences and creating targeted campaigns. Core Competencies: 

• Customer service excellence and relationship management

 • Communication and problem-solving 

• Administrative support and scheduling

 • Multitasking and attention to details