Kunal Kansara

A results-driven, meticulous and confident Customer Success Manager with over 5 years of experience in building long lasting client relationships, improving customer satisfaction, and driving retention. Seeking a career change to follow my passion and work in the motorsports industry.

Group GTI | Customer Success Manager                                                                        2018-Present

• Refined client onboarding process by 30% whilst maintaining the same level of support
• Achieved a 20% reduction in client queries due to a more efficient and effective onboarding process
• Increased overall client satisfaction by 30% by taking a more proactive approach, resulting in an increased NPS score
• Reduced time between identifying and resolving bugs by 30%, allowing developers to resolve more issues in a shorter timeframe
• Managing a community platform by responding to client queries and encouraging collaboration

The University of Reading                                                                                                    2014-2018

BSc Information Technology with Industrial Year | First Class

Alec Reed Academy, A Levels and BTEC                                                                             2012-2014

A Level: Information Technology – A

A Level: Product Design – B

BTEC: Subsidiary Diploma in Information Technology – Distinction