Kyle Scanlon

With over eight years of leadership and coordinating experience across luxury hospitality and retail, I bring a positive, solutions-focused approach to creating seamless and memorable experiences. From coordinating world-class events aboard some of the world's most luxurious cruise ships to leading high-performing teams at various retailers, I’ve developed a sharp eye for detail, strong organisational skills, and an ability to thrive under pressure. Known for fostering collaboration and upholding the highest service standards, I lead with ease — inspiring confidence, celebrating success, and empowering teams to excel. Motivated by a genuine passion for people and hospitality, I’m now eager to contribute my expertise in event coordination, team leadership, and guest engagement to a venue that values precision and excellence.


Entertainment Coordinator – Regent Seven Seas Cruises
December 2022 - July 2025 (Contract)
– Managed scheduling, general organisation, and motivation for the onboard entertainment department. Facilitated effective communication between senior management and the entertainment team, which led to a focused and collaborative working environment.

– Coordinated events, activities, and hosted dining experiences across the ship, often working with the food & beverage departments to deliver memorable moments for guests.

– Oversaw the execution of events and activities ensuring every detail, from set-up to completion, met the highest standards and continually sought ways for improvement.

– Led a seamless handover for the team preceding mine by creating comprehensive training materials, using Microsoft Office tools, and conducting hands on training sessions to ensure effective knowledge transfer and operational continuity.

Team Leader - Visual Merchandising – lululemon
July 2023 - March 2024 (Full Time)
– Led a team of 3-6 sales members on the floor, ensuring proper coverage for the best guest experience.
– Planned and executed the layout of store merchandise using provided resources and personal knowledge of our store’s strengths to help guide and inspire the guest’s journey.

– Supported sales members by delivering feedback, both positive and constructive, which created moments of growth to further their paths in the company.

– Monitored daily business metrics and communicated with my team to drive sales, conversion, and product knowledge. This helped us reach conversion of over 20% and exceed expected profit margins consistently.

Customer Operations - Social & Frontline – Monzo
August 2021 - November 2022 (Full Time)
– Managed high volumes of complex inbound banking queries across social media, live chat, phone, and email. Delivered prompt resolutions by providing direct answers, escalating to appropriate departments, or coordinating with specialist teams to ensure customer satisfaction.

– Maintained a quality assurance score above 95%, processed 10 chats hourly, and received reviews praising my work ethic, adaptability, and desire to develop from within.

– Hosted Frontline coaching sessions for groups of 5-10 new hires remotely, supplying the knowledge needed to begin their roles. Supported growth through hands on training, presentations, 1-on-1 coaching, and goal setting using the SMART method.

– Gained first hand knowledge of regulatory requirements and developed skills in handling sensitive customer data.

Assistant Cruise Director – Oceania Cruises
June 2017 - November 2017 (Contract)
– Managed inboxes, diaries, and scheduling for the onboard entertainment department. Acted as the main point of contact for a team of 15+ individuals, leading with clarity and efficiency.

– Worked with the Cruise Director to create exciting and diverse entertainment offerings, ensuring everything met our company’s high standards.

Bachelor of Fine Arts – Syracuse University

Dean's List | Cum Laude
GPA 3.56

Student Representative – 4 years
Cabaret Coordinator – 3 years