Kyle Tait

I am an experienced Service Delivery Manager with a strong background in communication, project management, and people leadership. Over the past three years at Daxtra Technologies, I have advanced from Project Coordinator to managing large-scale deployments within the HR-Tech industry across EMEA and the US regions. Utilizing tools like Jira and Salesforce, I oversee project timelines, delegate tasks, and manage engineering resources, ensuring successful and timely project delivery.

I thrive in high-pressure environments, consistently meeting deadlines and exceeding targets, including delivering over £500k in revenue in 2023, which contributed to 113% of my annual delivery goal. My role involves leading a high-performing team of solutions engineers and fostering strong client relationships through regular communication, resulting in high levels of trust and satisfaction.

I excel both independently and as part of a team, collaborating effectively with colleagues and clients alike. My organizational skills and reliability have been key to my success, allowing me to consistently deliver exceptional results in a fast-paced, dynamic industry.

With a diverse background across multiple industries, I have developed strong communication, collaboration, and organizational skills. Currently serving as a Service Delivery Manager at Daxtra Technologies, I manage deployments in the HR-Tech industry, leading a team of engineers and fostering client relationships. My expertise includes project management using Jira and Salesforce, consistently delivering projects on time and exceeding revenue targets.

Previously, I worked as a Call Handler at both BMG Research and Sitel UK, contributing to COVID-19 response efforts through contact tracing and public health support. I also gained hands-on technical experience as an Apprentice Electrical/Maintenance Engineer at Bouygues UK, performing crucial system maintenance in a hospital setting. My adaptability and reliability have been proven across all roles, thriving under pressure and delivering results.

I completed my education at Musselburgh Grammar School from 2015 to 2019, achieving National 5 qualifications in a range of subjects including English, Physical Education, Engineering Science, and Mathematics. Alongside these, I earned SCQF level 5 core skills in numeracy and communication. Following this, I obtained a Diploma in Digital Applications (SCQF level 6) from QA LTD in Edinburgh, completed between September 2021 and September 2022.