Lakshmi Pericherla

Quality Assurance & Production Support Specialist

A highly skilled and results-driven professional with extensive technical and quality-based experience in Quality Assurance (QA) and Production Support. Proficient in SIT/UAT testing, test environment management, and providing comprehensive support across Level 1 and Level 2 production environments. Demonstrated expertise in manual testing and test automation using the BDD approach within Agile (Scrum) environments, ensuring the effective execution of testing activities. Actively contribute to process improvement initiatives and support documentation activities, following both Agile and Waterfall SDLC methodologies. Possess in-depth functional knowledge of applications being tested and supported, along with the ability to mentor junior team members. Proficient in knowledge management, consistently updating and maintaining knowledge repositories. Good experience at preparing Causative Analysis Reports, offering valuable insights into application flaws and providing actionable recommendations for improvement, ensuring enhanced customer satisfaction and support efficiency.