laura Allibone

I’m looking to move into an Office based environment where I can utilise my advanced qualifications and grow

and contribute to a team and build long-term skills. I am confident in using different computer systems,

managing enquiry's and handling data with attention to detail and providing a positive and professional

experience to colleagues and clients.

Mango - Oxford Street - June’25 to Present

Managed enquiries, processed payments, refunds and exchanges with accuracy and professionalism.

Operated POS/till systems, ensuring correct data entry over hundreds of transactions per day.

Trained new staff and new managers on store procedures, customer service expectations and till systems.

Took responsibility for closing shifts and supporting evening operations when managers were unavailable.

Regularly praised by managers for leadership, initiative, reliability and outstanding customer care.

Oversaw fitting rooms operations, ensuring organisation, customer flow and store standards.

Trusted by management to supervise floor areas, coordinate tasks and maintain control during busy

periods.

Handled customer issues, resolving complaints and problems without escalation when possible.

Assisted in stockroom operations due to strong knowledge of store processes.

I have completed AAT Level 3 in Accounting. This course gave me a good understanding of bookkeeping, basic accounting principles, and working accurately with financial information.