Laura Burdin

Vibrant, enthusiastic and dedicated person who has the desire and passion to succeed in every aspect of life. Great in a team and solo working role as time management skills and motivation ensures out- standing results whether by phone or face to face interactions.

DUNDAS CASTLE – QUEENSFERRY, JANUARY 2020 TO PRESENT

Commercial Sales Manager and Private Secretary

Respond to all incoming enquiries in a timely manner, update confirmed event itineraries and chase decisions from clients. Handover events to operations team, carry out site inspections or familiarisation trips. Ensure all ongoing communications are up to date and chase all prospective enquiries/events. Arrange prospective sales meeting and build relationships with agents/DMCs & direct corporates. Complete reporting and assist wider team where possible including operational and duty management shifts. Diary management for the owners, administrative support and travel management from December 2020 due to Furlough from 31st March 2020.

DOUBLETREE BY HILTON – DUNDEE, AUGUST 2015 TO JANUARY 2020

Groups, Conference and Events Manager, June 2019 to January 2020

In my position as Groups, Conference and Events Manager, I dealt with interviewing, enrolling and training of new staff members to the highest standard. I contributed to duty management and operational shifts as well as assisting in the running of the operations department. My greatest achievement would be the writing of the conference and events budget for 2019 - 2020 and exceeding this budget to date.

Events Manager, June 2017 to June 2019

Respond to all incoming enquiries in a timely manner, update confirmed event itineraries and chase decisions from clients. Handover events to operations team, carry out show rounds for potential and confirmed clients. Ensure all ongoing communications were up to date and chase all prospective enquiries. Arrange, host and attend wedding exhibitions. Complete reporting and assist wider team where possible including operational and duty management shifts.

Events Coordinator, August 2015 to June 2017

Respond to all incoming enquiries in a timely manner, update confirmed event itineraries and chase decisions from clients. Handover events to operations team, carry out show rounds for potential and confirmed clients. Ensure all ongoing communications were up to date and chase all prospective enquiries. Arrange, host and attend wedding exhibitions.

CARNOUSTIE GOLF HOTEL, JULY 2013 TO AUGUST 2015

Food and Beverage Assistant Manager, August 2014 to August 2015

Working in a 4 star hotel ensuring smooth daily running of various departments as acting duty manager. Aiding in cash up, daily business matters, booking and running events, enticing new business, marketing and participating in events. This role has further enhanced people skills, time management, sales incentives, staff management, and product knowledge.

Food and Beverage Supervisor, July 2013 to August 2014

After being at the hotel for 3 months as a waitress my skills were quickly recognised and I was promoted to supervisor immediately. Managing staff, aiding in events, ensuring tills and takings were correct and managing everyday services.

ANGUS COLLEGE

Animal Care - Higher National Diploma; A

CARNOUSTIE HIGH SCHOOL

Music - Higher; A Chemistry - Higher ; B French - Higher; B Spanish - Higher; B English - Higher; C Maths - Higher; C Biology - Higher; C

SKILLS, CERTIFICATES & AWARDS

  Leadership

  Management

  Excellent communication skills

  Excellent written and verbal communication skills

  Marketing and social media

  Sales

  Systems; Delphi, OnQ, EventsPro Chaser

  SVQ Hospitality Management

  Diploma in Business Development

  Diploma in Sales Management

  SDS Modern Apprentice of the Year 2015

  STF Modern Apprentice of the Year 2015

  HIT Scotland Scholar; The Art of Leadership Scholarship and The Customer Experience

Scholarship

  First aid trained

  Full, Clean driving licence