Laura Medzeliauskaite

A passionate and innovative Film and Screen Media with Television masters graduate, currently also holding bachelor of History degree. Extremely motivated to grow professionally and constantly develop my skills gained during my studies and more than 10 years of experience in various customer service roles. I am confident in my ability to come up with interesting ideas for unforgettable work experiences. Demonstrating passion for working in creative industries and understanding of creative work.

Apr, 2023 - Jun 2024

FILM PROGRAMMER

Raindance Film Festival, London, UK

• Dealing with some admin tasks and helping with the day-to-day management of programming team tasks – desk research, overseeing submission platform, client facing answering questions/emails about the festival.
•  Reviewing approximately 100 film submissions per month, writing summaries about them and collaborating with festival staff to ensure a smooth selection process with 5 of my selected films successfully featured in film festival, demonstrating a keen eye for talent and trending cinematic styles.
•  Getting in touch with film agents, directors and distributors to do deals over chosen films for the festival.

Jun, 2023 - present

FOH ASSISTANT

Frameless Immersive Art Experience, London, UK

• Guiding and helping visitors through the galleries, selling tickets to walk-up guests, and providing cloakroom services in London’s first permanent immersive art experience. 
• Working with the Duty Managers and Supervisors to provide the best customer experience possible for up to 3000 guests per day. 
• Working with Ticketmaster ticketing system and doing some admin tasks.
• Dealing with visitor concerns and issues, escalating situations to management where appropriate. 
• Crowd control of visitors during busy periods and event days.
•  Performing my tasks during exclusive and VIP events, such as: The Prince of Wales Earthshot Prize Launchpad, the launch of Netflix Women’s and Men’s Six Nations, Brainstorms: A Great Gig In The Sky (featuring the music of Pink Floyd), world premiere of Netflix 3 Body Prolem, Istituto Marangoni fahion show, L'oreal new product launch, Co-op Live launch, WWF charity event and many more.

Dec, 2022 - present

VISITOR EXPERIENCE ASSISTANT/CONCERT HOST

Artisan People, London, UK

• Working within various museums, galleries and concert venues in London such as: Barbican Centre, Southbank Centre, Royal Albert Hall, Kensington Palace, Courtauld Gallery, V&A, Serpentine Galleries, PunchDrunk Theatre, Roundhouse, St Martins In The Fields, Museum of Childhood and Postal Museum.
•  Assisting guests of the venues with their inquiries, scanning tickets, providing information, issuing tickets, setting up or dismantling stage, assisting in cloakroom making sure that event goes smoothly and always being prepared for fire evacuation procedure.
•  Dealing with huge amounts of guests and visitors with some venues reaching up to 6000 capacity per day.

Apr, 2019 - Nov, 2021

GUEST SERVICES ASSOCIATE

Park Plaza Westminster Bridge, London UK

• Effectively managing requests, issues and complains of more than 3000 guest per day, by answering all the incoming calls (more than 100 per day) and responding to customer email enquiries (up to 100 per day). 
• Assisting Business Centre guests with their requests for printing, copying, binding and laminating. 
• Facilitating a communication between all the hotel departments (security, reception, housekeeping, concierge, finance and reservations departments, kitchen and restaurants, HR and hotel management team). 
• Performing my duties in some notable events that took part in the hotel, such as: Relais and Chateaux, Wimbledon Championship, White & Case and many other events and conferences.

Jun, 2017 - Apr, 2019

RETAIL SALES ASSISTANT

Hard Rock Cafe, London, UK

• Maximising profits by analysing trends and providing advice and guidance to junior colleagues. 
• Building up a client base and proactively engaging customers with any launches or new releases. 
• Working with POS transactions and upselling. 
• Leading some Memorabilia (Rock Museum) tours.
•  Exceeding sales targets by making up to 10 000 profit on busy day as well as being successful in upselling items.

Jul, 2013 - Nov, 2014

CUSTOMER SERVICE ADMINISTRATOR

UAB RIMI Lietuva, Vilnius, Lithuania

Issuing the invoices and refunds for customers. Cash handling. Responding to client issues, problems, complaints and working with team leaders to resolve it in a timely, professional and satisfactory manner.

Jan, 2023 -Feb, 2024

MASTERS OF TV AND SCREEN MEDIA WITH TELEVISION

Birkbeck University, London, UK

Sep, 2010 - Jul, 2014

BACHELOR OF HISTORY

Vilnius University, Vilnius, Lithuania

Sep, 1999 -Jul, 2010

HIGHSCHOOL DIPLOMA

Ignalina Gymnasium, Ignalina, Lithuania