Lauris Rozentals

With over a decade of experience in Customer Support across various industries, including startups, e-commerce, and Apple, I bring a wealth of expertise to the table. My extensive knowledge extends beyond customer service, encompassing a broad range of software and app packages such as Photoshop, iWork Pack, Microsoft Office, Logic X, Final Cut, Slack, Trello, G Suite, Buffer, Social Pilot, Zoom, Skype, Asana, Zapier, Shopify, and more.

What sets me apart is my unwavering drive and mission-oriented mindset. I thrive on making a positive impact in everything I undertake. By focusing on delivering tangible results, I have cultivated a unique skill set that allows me to collaborate seamlessly with teams and consistently surpass expectations, even in high-pressure environments.

In addition to my professional pursuits, I actively engage in creative endeavours such as photography, music, and video production. This creative outlook not only adds depth to my skill set but also fuels my ability to think outside the box and bring fresh perspectives to problem-solving.

As a candidate, I offer a powerful combination of technical proficiency, adaptability, and a passion for excellence. I am eager to bring my expertise and enthusiasm to a new opportunity where I can contribute to the success of your organization.

With a diverse professional background spanning over a decade, I have cultivated valuable skills and achievements across various roles and industries.

At Apple, I have excelled in providing exceptional customer support and exceeding performance expectations. I demonstrated versatility by flexing across all store areas, resulting in improved Net Promoter Scores (NPS) and overall store success. Additionally, I fostered a culture of collaboration, shared knowledge, and successfully integrated new products and initiatives, driving increased revenue and customer satisfaction.

As a Sales Specialist, I facilitated engaging "Today at Apple" sessions and provided expert support to customers. With my technical expertise and creative problem-solving skills, I consistently exceeded customer expectations and achieved a perfect NPS of 100%.

In my role as an Account Manager, I successfully managed over 100 business accounts, identifying sales opportunities and leveraging my knowledge of Apple products and services. I built strong relationships and delivered industry-specific solutions, contributing to increased sales and revenue growth.

As a Senior Recruitment & Staffing Consultant at Verve People, I implemented a successful feedback system and grew key accounts, resulting in improved customer satisfaction and a 50% increase in revenue. I also designed service and training systems, fostering customer and employee-centric environments.

In my VA & Customer Support role at Mantra + Moon, I co-built and launched multiple projects, received prestigious awards, and created initiatives supporting creative individuals and businesses. I co-launched a magazine for creatives, providing a platform for showcasing their work and connecting with a broader audience.

Throughout my career, I have demonstrated strong analytical skills, customer relationship management, adaptability, and a passion for business development. I am eager to bring my expertise and contribute to the success of your organization.

Education:

• BTEC Level 3 Diploma in IT from Netcom Training (Apr 2021)
• HTML Essential Training from LinkedIn (Apr 2020)
• Learning GitHub from LinkedIn (Mar 2020)
• 5 Day Coding Challenge from Code Institute (Feb 2020)
• BIIAB Award in Customer Service Excellence from BIIAB (Aug 2019)
• Consciousness Engineering from Mindvalley Academy (2016-2017)
• Social Media Marketing from Avado (2015-2016)
• Imantas Latviešu ģimnāzija (1998)