Lautaro Ballone

Qualified Tourism Management Professional with over a decade working in the hospitality sector, delivering high quality customer services. Highly detail-orientated and organised self-starter who works well independently or as a part of a team. Self motivated, I consider myself a professional that offers a strong work ethic and positive attitude, highly effective in fast-paced work environments. I am enthusiastic to incorporate new skills and experiences.

Assistant Restaurant Manager Franco Manca, Leeds (May 2023 - Current)

I’ve recently took the role of Restaurant Assistant Manager at one of the busiest pizzerias in Leeds. Working in a fast pace environment while providing excellent customer service and managing a team efficiently are some of the duties carried out on a daily basis. I am also responsible for;

Placing orders for both dry and wet stock, checking deliveries once they arrive and input the correct invoices in our system.

Effectively managing employees on shift and able to make rapid decisions such as cutting labour during quiet periods or recognising events where trade can be higher than expected.

Confidently multitasking during service such as working the pass, doing drinks, placing orders and also providing the highest level of customer service to guests.

Food courier, Self employed, Leeds (August 2018 - April 2023)

I have been working as a cycling courier for the last couple of years. Preparing my own working hours for the first time without the need of having someone telling me when to work shows I can effectively work independently. This job has also made me more self-discipline as at times I’ve worked under challenging weather conditions.

Senior Receptionist, Fazenda Grill , Leeds (March 2015 – July 2018)

Being a member of a large team of employees in a high pace restaurant means that team work and communication are essential to provide a fast and effective service. Other duties include;

High level of admin work which varied from emailing back and fourth with potential customers, deposit payments for large booking, dealing with in- voices from suppliers, fluent communication between ourselves and Human Resources.

Managing bookings on our online booking system as well as on the telephone and adapt to unforeseen changes.

Face to face interaction between myself and customers in a polite and friendly manner, as well as over the phone.

Prioritising different tasks according to the needs of the restaurant.

Assistant Manager, Botafogo Grill, Huddersfield (November 2012 – November 2014)

Responsible for excellent face to face interaction between customers and members of personnel, communication between kitchen and waiting staff in order to satisfy customers and ensuring the quality of the products served are to the highest standards, other duties in this position include;

Managing and supervising a team of people in a fast paced environment.

Dealing with any problems to the satisfaction of the customer.

Training of the new employees and ongoing guidance on the front of house.

Planning of sitting area during busiest nights to maximise number of covers.

Arranging staff rotas to provide the best service during peak restaurant periods.

Leeds Metropolitan University BA (Hons) International Tourism Management 2:2 – 2008 – 2012
Biddenham Upper School and Sports College – A levels - Spanish (A), Travel and Tourism (C), Sociology (C), P.E (E) – 2006 - 2008