Leah McCarrick

I have been working in customer service for over 2 years now, and have a lot of experience in interacting with customers, and helping with any issues and complaints that I recieve. I currently work at the Palace Theatre and Opera House in Manchester - and in my experience working for ATG, I have learned vital skills for the work place, and the high standards of ATG have improved these skills massively. In the 2 years I have worked there, I have obtained a level 3 first aid certificate in First Aid at work, and a Level 2 food hygiene training certificate. 
 

I have also trained in our Ambassadors Lounge - which is a VIP experience for guests, so I have learned skills in providing excellent service for guests who have paid extra for a stress free experience at the guest, as well as running the lounge in my own way, to make the experience pleasant for the guests, and to ensure it runs smoothly for them and for myself.

I have experience in a role that we call “head door.” In this role, I am responsible for looking after any access customers who need help getting to their seats, or up and down stairs etc, so that they can have the same experience as everybody else at the theatre. I also need to ensure that all sales points have enough Stock throughout the shift, and getting stock ready for the sales points during the show so that they can restock for the interval. I am also responsible for taking readings of the sound levels and temperature inside the auditorium during the show - to ensure that these are at safe levels for customers. And finally, at the end of the night, I chain up the building.

Outside of work, I enjoy knitting, crocheting, reading, watching TV, going to the gym, and I train at a local karate club, and in my 10 years of training, I have obtained my black belt and am hoping to get my 2nd Dan in the coming weeks.

ATG: 2022-present 

Customer Experience Team Member 

Hope Mill Theatre Nov 2021- April 2022

Front of house and Bar Staff

University of Salford:

BA (Hons) 2nd Class degree 

St. John Rigby college 

Photography B

Media Studies B

English Literature D