Leah Packham

Highly motivated, enthusiastic, customer focused individual with excellent interpersonal skills.

Proven excellence in all aspects of communication and self-management. A hard worker who is

versatile, flexible, and adaptable, with great organisational abilities. A passionate individual with high

standards, and a strong work ethic combined with common sense and a pragmatic approach to

ensuring quality experiences for all customers.

September 2022 – Current

Personal Cruise Advisor – Sales

• Key responsibilities include being the point of contact for sales enquiries and a trusted product expert acting as the front of line of the business and working with limited supervision.

• Using my product knowledge and sales skills I would encourage guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of the cruise holiday products and ancillaries.

• Meet stretching conversion, revenue targets in line with CCO monthly targets.

• Exceed efficiency KPIs, quality metrics and customer satisfaction goals.

• Obtain marketing consent at the time of booking to improve the health of the brands database.

October 2014 - March 2022

Owner of “Lush Puppies” which offers a range of services to pet owners in Romsey, Southampton

and surrounding areas

Responsible for;

• Organising walks and appropriate exercise for over 100 dogs

• Ensuring dogs are always cared for in a safe and secure environment

• Taking pets to and from medical appointments for clients unable to travel

• Supporting vulnerable clients throughout the Covid crisis, offering essential exercise to

animals, plus additional support to NHS staff

• Pet sitting (dogs and cats, and other pets) including housesitting services

• Completing all contractual and insurance paperwork for regulators and clients

• Completing all required financial reports and tax submissions

• Behavioural support to clients – ensuring dogs were appropriately ‘paired’ for socialisation,

plus, lead training, recall and general behaviour assessments.

March 2020 – September 2022

Contract cleaning work

• Cleaning and ironing services for private customers – house cleaning and ironing services

• Cleaning large office space in Southampton – early mornings and evenings – with specific

responsibility for Covid safe spaces

March 2010 – December 2014

Part Time sales assistant – Gorgeous Gowns Bridal Shop (Romsey)

Responsible for;

• Booking appointments with new and existing customers, ensuring that appropriate expert

staff were available and sufficient time was allowed for each appointment.

• Assisting brides trying on different gowns/accessories, assisting, guiding, and encouraging.

• Ensuring all adjustments and fitting/alteration requirements were accurately documented

and passed to the seamstress.

• Assisting young women with selecting dresses for proms and special events, and ensuring

their selections were properly altered.

• Supporting bridal parties, including mothers and bridesmaids, to help them choose

appropriate outfits and accessories.

• Recording all sales, including deposits and interim payments.

• Ordering stock to ensure sufficient and seasonal supplies were available.

• Designing and implementing window displays to attract new customers.

• Steaming dresses and veils in preparation for collection.

• Cleaning the store to ensure a clean and pleasant environment for all customers and staff.

• Also worked in the same shop for 2 months in early 2016 to help new owners get set up.

Other

Assisting at father’s garage with administration (e.g.,invoicing), reception work and customer services

as required (ongoing and current).

Totton College Sept 2012 – July 2014

July 2014 Level 3 Extended Diploma in Travel and Tourism Distinction *

July 2014 City and Guilds Certificate Level 2 Airline Cabin Crew Pass

July 2013 City and Guilds Certificate in Travel Services Level 2 Pass

Mountbatten Academy School Sept 2007 – July 2012

BTEC Art and Design Merit GCSE Maths C

GCSE English C GCSE Media Studies B

GCSE Applied Science B/C (2 exams) GCSE French C

GCSE Product Design B GCSE Geography C