Leena Folo

A multimedia journalism graduate with customer service experience and experience in media and entertainment living in the UK. Now looking to consolidate all my skills into a challenging position.

Customer Service Advisor Arvato/ BMW - Complaints Team

Customer service advisor at Arvato, on behalf of BMW and independent retailers working under BMW.

·        Answering inbound calls from BMW customers

·        Making Outbound calls to close pending complaint cases

·        Providing new information to BMW customers on new vehicle releases, recalls vehicle specifications, warranty packs and general information.

·        Liaise with customers and independently owned BMW garages to resolve customer complaints.

·        Responding to email complaints and queries.

·        Keeping up with open complaint cases and responding to customers within a 48-hour window.

·        Organising hire cars for customers under warranty.

PA to Head of A&R at Cinq Music

Personal Assistant and Administrator for Fotemah Mba – Head of A&R at Cinq Music Group.

·        Assisting with administration duties, sending out emails, and booking /meetings via Zoom and Google Meet.

·        Consulting the head of A&R on ideas both for business and personal projects.

·        Reaching out to potential artists

·        Bridging conversation between artists and the Head of A&R.

French Customer consultant – (Sedgwick/Phillips)

French Customer Consultant and Team supervisor on behalf of Philips Respironics campaign.

 to help the company with customer queries regarding a Field of Action Notice/Recall on affected Philips respiratory devices.

·        Register patients’ respiratory devices.

·        Help customers identify whether their devices have been affected and issue replacements if needed.

·        Responsible for overseeing any escalations in all French-speaking countries across all channels.

·        Informing and answering customer questions on why certain devices have been affected.

·        Updating customers on any new developments regarding their devices. Helping Philips de-escalate any issues, complaints, or client frustrations regarding Field Action Notice.

·        Supervising other members of Staff with my manager and acting as a point of translation and auditor for other agents

·        Monitoring call quality of other agents.

Administrator/PA to Home Manager /Manager to Domestic Staff – Glenside Manor Services Farnborough

Administrator, Home Manager and PA at a Neuro-rehabilitation home for brain injury rehabilitation.

Starting off as an administrator for a probation period of two weeks initially.

Later, offered a position as a PA to Home Manager and later Domestic Manager for all cleaning and hospitality staff.

Admin/Domestic Manager

-        In charge of safekeeping all the Master keys of the property

-        Monitoring the attendance of all staff

-        Checking and replying to emails

-        Fire Guarding/Fire warden

-        Dealing with all paperwork retaining to staff and Care Home

-        Answering phone calls and booking appointments

-        Booking training for staff

-        Making sure all stock including equipment, uniform, furniture and stationery is always stocked.

-        Posting letters/Receiving letters on behalf of the Home.

-        Completing new staff starters documents, DBS and Applications forms and safeguarding and updating personal documents.

-        Liaising with IT during technical difficulties

-        Booking in technicians and maintenance visits for any maintenance work

-        Creating Excel spreadsheets for contact retainment and patient confidential information.

-        Keeping up with Service users’ birthdays to organise events and cards for them.

-        Safekeeping all Service User’s Passport

-        Monitoring shift clock-in and out hours to issue to send to Payroll for auditing.

-        Creating Shift Rota’s for all Chefs and Domestic Staff, as well as overseeing holiday requests, monthly supervisions and dealing with all queries regarding the domestic staff.

-        Safeguarding Service Users. Accounts and expenses; Making sure that all money is properly recorded on paper. electronically and recorded when money is added or removed.

-        Collection rent for Staff accommodation.

PA

-        Liaise with the Home manager and supervise whilst she is on leave.

-        Reporting to her regarding queries or important information about activities during the day.

-        Deal with the Home Manager’s personal and professional schedule and diary entries for appointments and meeting

-        Holiday requests

-        Drafting letters on Behalf of the Company

-        Helping to organise meetings and appointments for Service users and Home managers.

-        Greetings and accommodating visiting guests.

-        Finding accommodation for staff around the home on behalf of Glenside

-        Liaising with the hospital in Salisbury regarding Service User’s health and admissions.

-        Sending out weekly company invoices to the Glenside Salisbury.

-        Cashing in cheques at the Bank into Company Accounts.

Commercial Research Assistant (Temp) – Association of Convenient Stores

(Sept 2019– Oct 2019)

A temp Commercial Research Assistant at the Association of Convenience Stores, an association working as a membership and networking informational hub for Convenient Stores and emerging businesses.

Research new potential emerging brands that are looking for store collaboration

·        Signed potential suppliers and convenience store retailers to ACS Membership clubs.

·        Inspect and lobby convenience stores. 

·         Respond to queries on membership benefits.

·        Research potential prospects

·        Prepare and plan for upcoming networking and membership events.

·        Look for new and upcoming shelf products and brands and lobby the government.

·        Attending Food conventions and building brand contacts.

·        Networking

 Consultant & A&R to Head of A&R - Cinq Music/CEO Red Republic Ent (US)

Consultant and Assisting A&R to Fotemah, Head of A&R at Cinq Music Group.

Consulting the Head of A&R at Cinq Music Group in helping sign and find UK and International talent.

·        Helping the company close out distribution deals and agreements.

·        Attending Industry networking events

·        Negotiating and consulting with Record Labels.

·        Finding UK and International artists to sign

·        Set up Meetings with Execs

·        Listening to unreleased music and planning their releases.

·        Liaising with the marketing team before releases.

·        Maintaining client and artist throughout partnerships

·        Consulting artists on the creative process of releasing music

·        Artist development for artists in the early stages.

·        Negotiating budgets for upcoming artist projects.

·        Monitoring house Artists’ projects and growth.

The university of Northampton Multimedia Journalism - Bachelor's of Arts