Letitia Mills

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Boasting the skills for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Experience

Store Manager                                                                                                               04/2023  – Present

Midcounties Cooperative                       Cheltenham, Gloucestershire

• Oversee the comprehensive management of day-to-day store operations, ensuring a seamless customer experience.
• Implement effective strategies for inventory management, optimising stock levels to meet customer demand and minimise shortages.
• Foster a positive work environment by providing leadership, training, and support to the store team.
• Drive sales targets through strategic merchandising, promotions, and customer initiatives.
• Monitor and enhance product displays to maximise visual appeal and attract customer attention.
• Uphold the highest standards of customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Collaborate with cross-functional teams to execute promotional events and achieve business objectives.
• Analyse sales data and trends to make informed decisions, contributing to the store's overall success.
• Implement and enforce company policies and procedures, ensuring compliance among staff members.
• Spearhead recruitment efforts by identifying staffing needs, conducting interviews, and making informed hiring decisions.

Recruitment Partner                                                                                                     07/2022 – 04/2023

InfoSec People (Cyber Security Recruitment)  Cheltenham, Gloucestershire

• Source, screen and select qualified candidates for job openings
• Post job advertisements and review resumes and applications
• Conduct interviews and make job offers
• Coordinate with hiring managers and HR teams
• Stay up to date on recruitment trends and techniques 
• Ensure the hiring process runs smoothly
• Help the company find and hire the right people to achieve its business goals
• Attending recruitment events/ networking event

Business Manager                                                                                                         11/2021 – 07/2022

Clarins, House of Fraser                                                                           Cheltenham, Gloucestershire

• Overseeing Account and Spa for Clarins, House of Fraser and 3 staff members.
• Working to weekly/monthly/annual targets set by the business for the counter and spa.
• Devising and managing promotions to enhance store profits and drive customer engagement.
• Managing training and evaluation of personnel in sales and marketing
• Delegate to employees specific duties to best meet the needs of the counter/spa.
• Establishing, enforcing and optimising departmental procedures and goals to optimise performance and productivity.
• Cultivating lucrative relationships with clients through active engagement and issue resolution.
• Planning and updated work schedules for optimal coverage of expected business needs.
• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.

Counter Manager                                                                                                              10/2019 to 10/2021

Lancôme, House of Fraser                                                                         Cheltenham, Gloucestershire

• Sole Counter and Account Manager for Lancôme, House of Fraser.
• Working to weekly/monthly/ annual counter targets set by the UK and Ireland Retail Manager.
• Overseeing entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Checking inventory systems to locate items at other stores, improving sales rates.
• Devising and managing promotions to enhance store profits and drive customer engagement.
• Establishing, enforcing and optimizing departmental procedures and goals to optimize performance and productivity.
• Cultivating lucrative relationships with clients through active engagement and issue resolution.
• Planning and updated work schedules for optimal coverage of expected business needs.
• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Managed staff of 45 Sales Assistants and 2 Supervisors.

Assistant Manager                                                                                                     04/2017 to 09/2019

     Matalan                                                                                                     Cheltenham,Gloucestershire

• Regularly acting Store Manager due to days off, sickness and holidays.
• Co-Managing staffing decisions within the store.
• Co- Managing all cash office admin/ cash handling.
• Delegate to employees specific duties to best meet the needs of the shop.
• Manage/ train staff on appropriately handling difficult and complicated sales.
• Managing recruitment, training and evaluation of personnel in sales and marketing.
• Planned budgets and authorized payments and merchandise returns.
• Scheduled and managed weekly shop meetings for all employees.
• Regularly increased profits through effective sales training. and troubleshooting profit loss areas.
• Reported to the district manager regarding all shop and staff issues.
• Trained and developed new associates on POS system and key sales tactics.
• Implemented a new ordering process and identified poor work habits to improve process

Visual Merchandising Supervisor                                                                                  04/2016 to 04/2017

Gap                                                                                                                 Cheltenham, Gloucestershire

Department Manager                                                                                                       10/2015 to 03/2016

Matalan                                                                                                           Cheltenham, Gloucestershire

Sales Advisor                                                                                                                   10/2013 to 10/2015

Mango                                                                                                             Cheltenham, Gloucestershire

Sales Advisor                                                                                                                   07/2011 to 11/2013

Chesca                                                                                                           Cheltenham, Gloucestershire

Art Foundation Year: Art and Design                                                                                                    2011

University of Gloucestershire                                                                                          Cheltenham, GLS

PASS

National Diploma: Fashion and Clothing                                                                                              2010

Gloucestershire College of Arts and Technology                                                          Gloucester, GLS

MERIT MERIT PASS

GCSEs                                                                                                                                                       2008

Pittville School                                                                                                                  Cheltenham 
10 GCSE's A-C including English and Mathematics