Leyan Almaghafi

I am a people person who loves creating great experiences for others. With a background in hospitality and customer service, I thrive in fast-paced environments where teamwork, communication, and attention to detail make all the difference. I have developed strong problem-solving skills, communication and organisational skills throughout university through working part-time and taking part in many internships. I have an interest in and enjoy learning new skills and widening my knowledge. I am also fluent in English and Arabic which has allowed me to connect with people from diverse backgrounds. 

I have a background in hospitality, retail, and event coordination, with a focus on customer service and teamwork. 

My experience includes working as a waitress and hostess at Bill’s Restaurant, where I handled transactions, resolved customer queries, and thrived in a fast-paced environment. I also worked as a part-time sales associate at Reformation, contributing to key performance indicators (KPIs) and delivering outstanding customer service, maintaining over 90% customer satisfaction scores. 

Beyond hospitality, I gained hands-on experience as a tudio assistant at Eluse Studios, supporting photographers with equipment setup and client management. I also served as President of the SOAS Middle Eastern and North African Society, leading teams, organising events for up to 200 attendees, and managing a budget of over £2,000. My role as a travel consultant intern at SnA Travel Agency allowed me to create tailored travel solutions, conduct market research, and enhance my interpersonal skills in client consultations. Additionally, I volunteered at Oxfam, assisting with daily store operations and customer service. With a strong foundation in adaptability, teamwork, and problem-solving, I thrive in customer-facing roles where attention to detail and service excellence are key.

I have achieved 3 A-levels from UCL Academy: Sociology (A), Economics (C), Politics (B). 

SOAS University of London: Economics and Politics