Liah Mohammed

I am a self-motivated and confident individual with a passion for achieving with a creative mindset. I can anticipate and co-ordinate priorities. I am also enthusiastic about learning skills and gaining new experiences. I Have the ability to work well under pressure whilst still maintaining quality of service to customers and prioritizing effectively. A quick learner but can be flexible and dependent on my employer’s demands and needs. Thrive in a busy environment where I can use my own initiative. Able to work independently and part of a productive team. Approachable, well presented, and able to establish good working relationships with people. I have managed to Communicate in a way that meets and anticipates the customer’s requirements and give a favourable impression of the Civil Service and actively seek information from customers to understand their needs and expectations. Currently looking for a long-term suitable position with a reputable and ambitious company that has progression.

Provided professional friendly support and guidance to users of online services via a variety of channels (Telephone, web chat, email, in line with quality standards to ensure the delivery of high-quality customer/user focused service daily and deliver a service focused on quality as well as timelines. Identify users requiring extra support and undertaking basic assessment of users. Assisted digital needs in accordance with procedures. Worked as part pf the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels. Checking and verifying: Documents, records, accounts, claims, and returns for approval, results, statistics, plans etc. against criteria, regulations, or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues. I have managed to Communicate in a way that meets and anticipates the customer’s requirements and give a favourable impression of the Civil Service and actively seek information from customers to understand their needs and expectations. Take ownership of issues, focus on providing the right solution and keep customers and delivery partners up to date with progress.

Graduate at BCU  Business Marketing