Liam Surtees

I currently carry out managerial duties for OnTheMmarket to help deliver success within sales, maintaining and generating new business, I thrive working within a team and enjoy helping others. 

Assistant Manager​​​​                ​​        November 2023 – Present

OnTheMarket.com

• Reporting of revenue to the finance department and reporting of staff attendance                        

• Liaising with OnTheMarket senior management in client meetings to discuss performance and changes

• Planning and delivery of 1 to 1 and group coaching sessions

• Using MI and BI reports to monitor and track success and identify areas for improvement

• Implement new systems to innovate change

• Maintain and strengthen client relationships

• Support team members and colleagues to help achieve targets

B2B/B2C Outbound Appointment Setting and Administration ​​     July 2023 – November 2023

Construction Skills People and OnTheMarket.com                                                                                            

• Exceeding monthly targets earlier than expected and setting new campaign records  

• Outbound client representative interacting with both business and consumer clientele to generate sales leads 

• Practicing excellent customer service and communication skills  

• Attention to detail when capturing data and appointment setting  

• Telephone communications and administration 

• Use of Maxcontact dialing system and Microsoft Office tools  

• Working towards targets whilst adhering to strictquality and compliance requirements

Account Manager and Travel Advisor​ ​​                    ​​May  2022 – July 2023

Leger Holidays

• Generating £1million in revenue in oneyear's company service  

• Using Salesforce (CRM) to monitor case files and update customer accounts 

• Dealing with existing high value customers to ensure high levels of customer retention through outbound contact

• Inbound and outbound phone sales to ensure effective case handling

• Extensive use of MI to genarate own sales leads and subsequent sales lead management  

• Exploring all possible revenue streams to achieve and exceed sales targets

• Responding to customer queries and providing appropriate solutions for customer satisfaction