light beam

I possess strong knowledge of travel, tourism and hospitality industry, with a track record in Managerial level, business development , Sales strategy ,key account management and client relations . Highly motivated and orgainsed with exceptional attention to detail. I have board range of B2B Sales experience across promotion, retail and corporate travel sector too.  I also demonstrate excellence in capitalising on market trends , lead generation, Sales strategy and  acquiring new business. Strong communication skills and the ability to build effective working relationships at all levels. Enjoy working in a fast paced environment and can work autonomously or part of a team.

work experience 

Business Development Manager at Akbar Travels of India Limited (IATA & ATOL)

(Nov 2018 to Feb 2020)
Akbar Travels is part of Akbar Group established in 1978. One of the leading travel management company in Asia Pacific. With 52 IATA offices in India, 34 offices in middle east , 2 offices in the USA ,1 in Rome and Malaysia.
I was responsible for business development, contracting with airlines and GSA agents worldwide,UK and European attractions. Further establish good relationship with the airlines, suppliers and clienteles. My involvement in financial planning, marketing strategy development and implementation. Furthermore, I was also given responsible for the smooth running of a travel company managing below  • organising staff recruitment, training and administration. • arranging work shift timing for staff and allocating tasks • managing budgets, meeting sales targets and maximising profits • liaising with head office ,Branch offices and tour operators for marketing purposes • handling daily Banking , mail, email, phone enquiries and any customers’ complaints • updating holiday information and drawing any important new information to the attention of the staff • Selling package holidays and individual travel elements, including flights, hotels and car hire • writing reports for head office • Holding meetings to motivate the team to meet their sales targets. • Liaising with IT department with product content for B2B portal and Retail Site.
 

Manager at Omega Travel Group (IATA ,ATOL & ABTA)

(May 2013 to Sep 2018)
 

Omega Travel Ltd is a Chinese owned international travel company. Head Office is located in Milton Keynes with branch offices in London, Birmingham, Manchester, Edinburgh, Frankfurt, Paris, Rome, Madrid, Alicante , New York, Boston , San Francisco, and Los Angeles. It has two overseas call centre’s one in Nanning China and other in Mumbai , India. The Nanning Call centre handles Chinese speaking clients, English customer enquiries are dealt by Mumbai call centre.
I was responsible for business development, contracting with suppliers/airlines and GSA agents worldwide ,UK and European attractions. I was also the Omega Travel Group representative handling for ABTA affairs and arbitration matters, including legal court matters claim that has been made against the company. I was involved in company marketing activities in electronic media commercials. At the beginning of 2013 our ticketing turnover was £200 million sterling pounds and the destinations were mainly in China and the Far East, At the end of 2016, we achieved a total net turnover of air tickets of £360 million pounds. I helped expanding in new markets, in Asia, Africa, Australasia and Europe.
I also manage 60 employees at indian call Centre. My involvement was to motivating consultants ensuring professional service is delivered efficiently and sales targets are achieved. My involvement include Training and product developing activities with Call Centre Managers, supervisors, Team Leaders in order to ensure service standards are maintained and they have product knowledge and changes in the UK travel industries. Developing customer service policies and client booking terms and conditions updates on site.
 

Manager Sales & Operations at Flight Searches Limited (ATOL) London

(Nov 2011 to Mar 2013)
 

Flight Searches was small Travel Agency located in Park Royal, London. Company specialised in selling worldwide flights, hotels and trailer made tour packages. My role was managing operation and Sales. I use to visit our regular corporate customers because of the importance of maintaining and improving the service. Secondly, to latch onto possible leads to gain new customers from existing customers.
 

Manager Sales & Operations at Carlton Leisure (UK) Ltd (IATA , ATOL)

(Mar 2011 to Oct 2011)
 

I was handover responsibility to set up UK I/B call centre in Bombay India. To cater leisure travellers and also B2B sub-agents .Recruiting staff and training on GDS worldspan and Amadues. Support and Motivate Sales Consultants to achieve sales targets. Ensure consultants delivers professional services and sell worldwide holiday packages. Handled reservations in efficient manner. Conducting staffs performance quarterly basis . Monitoring agency sales monthly, quarterly basis. Holding meeting with directors providing sales figures and recommendation in Maximizing Sales & monitoring expenses budgets. Develop strategic policies and programs in Leisure segment. Handle and oversee all travel arrangements (air, hotels, travel insurance, Car hire  etc.) and operations. Manage relationships with B2B travel agencies and Suppliers. Negotiate contracts rates with travel service providers. Ensure compliance in all aspects of travel procedures. Drive continuous improvement of travel programs.
 

Senior Sales Consultant at Global Holidays  Pvt Ltd

(Jun 2010 to Feb 2011)
 

Global Holidays  Pvt Ltd Part of Flying Eagles Group UK(IATA & ATOL).
I was handling holiday packages and flights Plus , Assisting existing customers reservation and new sales calls. Selling and promoting all type of worldwide holidays, keeping with the weekly sales target.

Manager Sales & Operations at Butterfly Vacations Srilanka ( UK I/B Callcentre )

(Aug 2009 to May 2010)

Responsible recruiting staff and training on GDS worldspan and Amadues. Motivate consultants to achieve sales targets. Ensure consultants delivers professional services to clients Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Handled reservations and ticketing all international carriers in efficient manner. Conducting staffs performance appraisals. Monitoring agency sales monthly, quarterly basis. Holding meeting with directors providing sales figures and recommendation in Maximizing Sales & monitoring expenses budgets. Develop strategic policies and programs for Leisure segment. Ensure compliance in all aspects of travel procedures. Drive continuous improvement of travel programs. 

Manager Sales at Royal Perfumes India (Jan 2008 to Mar 2009)
This was Family own business took break to get involved in Handle sales and marketing
 

International Counter Executive at Riya Travel & Tours (India) Pvt.Ltd (Jun 2003 to Feb 2007)
Riya Travel & Tours (India) Pvt.Ltd (IATA) ( International Counter Executive. Responsible for all airline tickets issued in a timely and efficient manner, within set deadlines and in line with travel industry regulations. Includes Ticketing , reissues, refunds and revalidations on a day to day basis. Handling all sort of reservations new and existing. Manage group bookings for UK, Europe, USA , middle east, Asia pacific region with major schedule carriers. Dealing with agency sales for the travel agencies (B2B) and B2C clients.

Computer Reservation Agent at United Air craft Services company Limited (UNASCO JEDDAH KSA) (Jan 2003 to Mar 2003)
United Air craft Services company Limited Jeddah KSA. Manages Hajj flight operations around 2800 flights in/out handled. I was on deputation Handling of Air India and Indian airlines hajj charter flights.    Responsible Creating of Hajj Pnrs. Maintaining Pre-Flight checks, Manifest and baggage updates. Deal with medical cases and special request

Computer Reservation Agent at UNASCO (United Air craft Services company Limited) Jeddah KSA. (Feb 2002 to Mar 2002)
United Air craft Services company Limited Jeddah KSA. Manages Hajj flight operations around 2800 flights in/out handled. I was on deputation for Handling of Air India and Indian airlines hajj charter flights.    Responsible Creating of Hajj Pnrs. Maintaining Pre-Flight checks, Manifest and baggage updates. Deal with medical cases and special request.
 

Counter Supervisor at Arif Travel Agency

(Jun 1995 to May 2003)
 

Counter Supervisor  Handling new / existing reservations & holiday packages worldwide. Liaison with airlines and co-operate with clients assist in promoting sales. Responsible for all airline tickets issued in a timely and efficient manner, within set deadlines and in line with travel industry regulations. Carried out all ticketing, reissues, refunds and revalidations on a day to day basis. Preparing sales analysis, passenger sales report (p s r) other reports as per the Management requirements. Maintaining day to day transaction of international & domestic sales. Manage and Handled Hajj Groups each year more than 900 pilgrims group blocks till end of pilgrimage season.

Diploma in travel, transportation & tourism