Lilyella Hart

Commercially driven with a strong background in high-volume, target-driven hospitality and leadership roles. Experienced in qualifying inbound demand, handling objections, upselling and building long-term customer relationships in fast-paced environments. Known for resilience, coachability, and strong communication skills with a competitive mindset developed through elite-level sport. Seeking a sales role where learning velocity and performance are rewarded.

The Exeter Arms 08/2024 - 12/2025

• Acted as primary point of contact for ~125 inbound customer enquiries per week, qualifying needs, managing objections and converting bookings and event reservations in a revenue-focused environment. 
• Drove repeat business and referrals through relationship- building, consultative communication and consistent follow-up. 
• Worked in a high-pressure, target-driven setting requiring rapid decision-making, prioritisation and resilience during peak trading periods. 
• Upsold premium products and event packages through tailored recommendations, increasing average transaction value and customer satisfaction. 
• Led and coached on-shift teams of up to 10 staff, reinforcing performance standards, accountability and continuous improvement. 
• Trained and onboarded 9 new team members using structured coaching, feedback and performance monitoring - mirroring sales ramp and enablement processes.

BSc and PGDip in Sport and Exercise Science