Livvy Edwards

Hi! 
My name is Olivia (Liv or Livvy preferred) I am 25 years old with 5 years experience within the Civil Service, ranging from team leading, admin, project management and caseworking. My current role is based around using Outlook to contact internal, external and higher stakeholders. I also manage 4 inboxes and delegate work to my fellow colleagues. Microsoft excel and Word are also a huge part of my day to day role.  I am keen to develop my skills and broaden my knowledge. 

I am passionate about travelling to new places, socialising and I enjoy gaming from time to time. 

Civil Service - The Home Office 2018 - Present

Caseworker - 2018 - 2021 

• Case management
• Using evidence and following policy to make decisions
• Exceeding the set stats per day 
• Liaising with customers via email and telephone 
• Working as a team to develop the process of assesing cases

Technical Specialist - 2021 - 2022 

• Managing a team of 25 on the technical side of caseworking
• Training up new starters during Covid 19 via Microsoft teams 
• Holding meetings each week to discuss productivity 
• Offering advice and support to caseworkers 
• Project managing to reveal trends in documents received 
• Dealing with fraudulent documents
• Sampling caseworkers decisions on applications and providing feedback and extra support where needed 

Excecutive Officer - 2022 - Present 

• Liaiasing with higher stakeholders 
• Handling complaints via email 
• Managing 4 inboxes on Outlook 
• Tracking incoming and outgoing work via Microsoft Excel 
• Updating standard lines on Microsoft Word 
• Keeping to strict deadlines of 3 working days to respond to MP queries 
• Delegating work to fellow caseworkers 
• Using internal software to rectify issues customers may be facing 
• Liaising with internal stakeholders and external stakeholders 
• Project managing statistics using the figures from Microsoft excel (presenting them to senior management) 

Hillside High school - 2009 - 2014 

GCSE’s 

• English Language - B
• English Literature - B 
• Maths - C 
• French - B 
• Spanish - B 
• Chemistry - B 
• Biology - C 
• Physics - B