Lorine Chitereka

l am a friendly, organized, and professional who is willing to join Chilwell Valley and Meadows team. As the first point of contact for clients, visitors, and team members, l  plays a crucial role in creating a welcoming atmosphere and ensuring smooth front desk operations. l am able to do administrative and clerical tasks, including greeting guests, managing phone calls, and handling inquiries efficiently.

I am a dedicated and customer-oriented professional with a robust background spanning five years in retail and five years in banking operations. My career began as a Supermarket Checkout Cashier at OK Zimbabwe Limited, where I honed my skills in delivering exceptional customer service, ensuring seamless and personalized experiences for customers. My role involved managing cash transactions, replenishing stock, and adhering to company policies and health and safety guidelines. A notable achievement during my tenure was reducing escalated customer complaints by 25% in 2017, significantly enhancing the store's reputation.

Transitioning to the banking sector, I served as an Operations Clerk at Steward Bank Limited. Here, I specialized in preparing daily reconciliation reports, validating bank statements, and providing reconciliation training to new system users. My meticulous attention to detail ensured the accuracy of financial records and the swift resolution of customer queries. I also played a pivotal role in process improvement by leading the transition from paper-based processing to batch processing in Excel, which reduced human errors, expedited task completion, and saved the organization money by eliminating the need for overtime.

Throughout my career, I have demonstrated strong interpersonal skills, adaptability, and a commitment to teamwork. I am proficient in time management and known for my attention to detail and accuracy. My educational background includes an ACCA Diploma in Accounting and Business and advanced certifications in ethics and professional skills.

I am eager to bring my expertise in customer service and operational efficiency to a new role, contributing to the success and growth of the organization.

Holds an ACCA Diploma in Accounting and Business (December 2023), ACCA Ethics and Professional Skills certification (January 2024), and advanced and GCSE qualifications from ZIMSEC (2011 and 2009, respectively).