Lucy Scott

Anglia Sports and School Wear – June 2022 to August 2022 & June 2023 to August 2023

Position: Seasonal Sales Assistant

• Setting up uniform sales at High Schools to allow Year 7s to try on and buy their school uniform.
• Set up all the stock each day to a very high standard.
• Working as a team to ensure all customers are being served quickly and efficiently.
• Face to face customer service, operating tills, carrying out refunds and returns.
• Greeting customers and helping children to ensure they are comfortable with their chosen sizes. 

Superdry, Colchester – June 2019 to June 2022

Position:  Sales Assistant

• Support the store team to deliver the highest standards across every aspect of store life
• Operate tills and deal with all associated procedures such as refunds and returns
• Handle basic customer complaints and escalate as appropriate
• Personally showcase our products every day to our customers, understand their shopping needs and help them to find products that meet those needs, therefore maximizing sales
• Work in the fitting room ensuring customers are able to try on garments quickly and comfortably, and offer advice on fit
• Work with the store team to share ideas and suggestions to help colleagues, customers and store performance
• Replenish stock against agreed plans, garment care and folding procedures, work in both back of house and front of house

Office Shoes, Colchester – February 2019 to June 2019

Position: Sales Assistant

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Ascertain customers' needs and wants.
• Recommend and display items that match customer needs.
• Welcome and greet customers.

The Body Shop, Colchester – July 2017

Position: Temporary Customer Assistant

I was fortunate to be given the opportunity to complete one week’s work experience at The Body Shop in Colchester as part of secondary education work experience scheme. Throughout the week I learned various processes and procedures including the health and safety regulations to be considered in the workplace. 

My duties included:

• Taking delivery of stock
• Stock room management and a stock process called list and pull
• Greeting customers and helping with their products queries
• Restocked products and ensured products were forward facing
• Creating gift baskets and pricing ready for sale

I found my placement at The Body Shop very enjoyable. This experience has made me realise that communication, listening and teamwork within the working environment are very important aspects to be successful.  One new skill that I learnt during the week was how to provide good customer service.  I felt that by the end of the week I gained a lot more confidence in talking to the customers and how best to help them. On my final day, I received feedback from my supervisor, who said I had excellent punctuality, great relationships with the staff, independence, and an outstanding overall performance. Colleagues whom I had worked with during the week also said that I was a great team player and very enthusiastic and polite.

GCSE's all above a level 7

3 A Levels - A* A* A

First Class Honors Degree in Graphic Design