Lynn Gobey

1. Customer Success Management Experience:

   With over 9 years as a Customer Success Manager, I've honed my ability to build and maintain strong relationships with clients, aligning perfectly with the responsibility of fostering partnerships in PartnerOps.

2. Strategic Relationship Management:

   My background involves managing key accounts, conducting product demonstrations, and collaborating with sales teams to identify upselling opportunities. These experiences have equipped me with strategic relationship-building skills crucial for PartnerOps.

3. Operational Expertise:

   As a Flight Attendant & Customer Service Manager at Emirates Airline, I managed corporate relationships and demonstrated a proactive approach to upselling, showcasing my ability to handle operational challenges—a valuable skill for addressing complex, time-pressured situations in PartnerOps.

4. Team Collaboration and Accountability:

   In my current role at Joseph Joseph LTD, I've successfully coordinated with sales teams and managed key accounts, showcasing my ability to work collaboratively and hold teams accountable for delivering excellent customer experiences.

5. Adaptability and Problem-Solving:

   Experiencing a career break due to the pandemic has enhanced my adaptability and problem-solving skills, qualities essential for iterating on PartnerOps processes and finding creative solutions.

6. Organisational Skills:

   With ongoing education in People Management and a background in managing diverse groups, I bring strong organisational skills, a key requirement for juggling competing priorities.

5 years in business 

I'm passionate about customer success and providing the best customer journey.

I’m a customer-centric professional with 9+ years of experience. I’m innovative and detail-oriented. I understand the importance of focusing on company processes within a team environment to meet customer expectations. I have also completed a course in Customer Success Management fundamentals, with the intent of forging a career in CS (licenced and certificated).

Matriculation / GCSC

Customer Success Management Fundamentals