Maddie Heal

I have a degree in BA (hons) Publishing, Media, and Journalism and would like the opportunity to put my skills to use. 

Position:

• Store Crew Member

Responsibilities:

Customer Service:

• Provided exceptional customer service by assisting shoppers with inquiries and product selections.
• Ensured a positive shopping experience by being friendly, approachable, and knowledgeable about the store's offerings.

Sales:

• Engaged with customers to understand their needs and promote products that met their preferences.
• Met and exceeded sales targets through effective upselling and cross-selling techniques.

Merchandising:

• Maintained a visually appealing store by arranging displays and stock according to company guidelines.
• Assisted in setting up promotional displays and seasonal merchandise layouts.

Stock Management:

• Handled stock replenishment to ensure shelves were well-stocked and organized.
• Conducted inventory checks and assisted with stocktaking processes.

Cash Handling:

• Operated the cash register, processed transactions, and handled returns and exchanges.
• Ensured accuracy in cash handling and maintained a balanced till.

Team Collaboration:

• Worked collaboratively with team members to achieve store goals and maintain a positive work environment.
• Participated in team meetings and contributed ideas to improve store performance and customer satisfaction.

Skills Developed:

• Strong communication and interpersonal skills.
• Sales and customer service expertise.
• Merchandising and visual display skills.
• Cash handling and transactional accuracy.
• Teamwork and collaboration.

Achievements:

• Consistently received positive feedback from customers for excellent service.
• Played a key role in achieving and surpassing sales targets during peak seasons.

I hold a Bachelor of Arts in Journalism, Publishing, and Media from Oxford Brookes University. This program provided me with comprehensive training in journalistic principles, publishing practices, and media studies, equipping you with the skills to effectively communicate and engage with diverse audiences across various platforms.