mado derou

SUMMARY
Highly motivated, ambitious, enthusiastic, and talented with a keen eye for detail and a flair for customer services. I can manage multiple tasks and able to perform well in a fast-paced environment. Working as a team and willing to undertake further training.

EDUCATION
Bachelor of Arts in Finance & Accounting, University of West London, London .

SKILLS 
• Excel at achieving customer satisfaction by delivering exceptional services . 
• Proficient in addressing customer complaints and queries by providing practical solutions .

EXPERIENCE HIGHLIGHTS

Sept 2021 – Now  : French customer representative , Screen With Envy , Hayes 
Duties 
• Managing all incoming  phone calls, emails and live chat as part of a friendly team .
• Supporting customers ‘s orders via Zendesk and shopify.
• Maximising sales at every opportunity.

June 2021 -Sept 2021 : Team member ,  Leonardo  Royale Hotel , London 
Duties
• serve food and drinks to guests, ensuring requests and queries are responded to in a timely and friendly manner.
• Making sure Guest’s expectations are meet . 
• Dealing with any complaints

June 2020 - June 2021 : Volunteering , Hilton Accountants , Tottenham hale 
Duties 
•  Prepared  and maintained  spreadsheets, sales and purchase ledgers, and journals.
•  Keeping  records of payments.
•  Organized incoming and outgoing daily posts and manage any discrepancies .
•  Identified and mitigated underlying problems and drove continuous process improvements.

Mar 2020 - June 2020 ; Customer Service Assistant , Tesco ,  Slough 
Duties
• Addressed customers’ queries and complaints, while delivering exceptional services. 
• Ensured cleanliness of F & F clothing department. Assisted customers at checkouts.
July 2019 - Feb 2020 : Team Member , Hilton garden Inn Hotel, London
Duties
• Provided assistance to clients during their stay. 
• Managed and tracked financial cash handling procedures.
• Responded to guest queries and complaints.
Mar 2019 - July 2019  : Hostess , N1 Lounges , Heathrow terminal 4 , London 
Duties 
• Welcome VIP guests and making Sure their needs is satisfied . 
• Managed emergency situations effectively, while delivering best customer service.

Feb 2017 - Mar 2019 : Teacher Assistant , Mace Montessori , Hammersmith 
Duties 
• Supervised overall activities of preschool aged children.
• Set daily tasks activities to meet the early years foundation stage. 
• Organized parent-teacher meetings to discuss students’ progress. 
June 2015 - Mar 2016 : Customer Service Assistant , Pret a Manger , London 
Duties 
• Communicated and worked effectively within a team . 
• Delivered an exceptional customer service at the tills 
• Making sure customers leave the shop totally satisfied . 
Jun 2014 - Jun 2015 : Hostess , Amba Hotel , Marble Arch , London 
Duties
• Ensured  all cash, charges, floats and till procedures are carried out correctly .
• Maintained the cleanliness of all public areas.
• Reserved slots for afternoon tea via telephone. 
• Offered assistance to guests during meals and took menu orders.
LANGUAGES : English (Fluent) , French ( Native) 

Bachelor of Arts in Finance & Accounting, University of West London, London .