MAGDY ATIA

Integration:

Proficient in integrating various platforms, including Microsoft Skype for Business, Microsoft Teams Direct Routing, Microsoft Operator Connect, Anywhere 365, Zoom, EngHouse attendant consoles, virtual meeting rooms, Unigy IPC, and SIP carrier Webex.

Microsoft Teams:

• Experienced in Microsoft Teams administration, configuration, and troubleshooting.
• Skilled in Microsoft Teams Direct Routing, including Media Bypass and Microsoft Operator Connect.
• Familiarity with Microsoft Calling Plans.

Audio Codes:

• Expertise in Audio Codes Mediant SBC (VE, SE) and Routing Manager (ARM).
• Proficient with Audio Codes One Voice Operation Centre (OVOC) and Media Pack 11x, 12x series.
• Knowledge of Audio Codes M800 hybrid (SBC+Gateway) and Audio Codes 1000 SBC and Hybrid.

Ribbon:

• Proficient in Ribbon 5K and Ribbon Edge 1K, 2K.
• Familiarity with Ribbon Policy Server (PSX).

Oracle:

• Expertise in Oracle Session Border Controllers 4600, 6300, 6500, Oracle Session Delivery Manager (SDM), and Oracle Enterprise Operation Monitor (EOM).

Call Recording:

• Proficient in Nice Call Recording and Redbox Call Recording.

Avaya:

• Skilled in Avaya Aura System Manager, Avaya Aura Session Manager, and Avaya Aura System Platform.
• Familiarity with Avaya Aura AES, Avaya Breeze, Avaya Aura Communication Manager, and Avaya Agile Communication Environment (ACE).
• Knowledge of Avaya Media Server, Avaya Aura File Server, and Avaya Aura Utility Server.
• Experience with Avaya Aura Session Border Controller (Sipera).

Courses

    2022            Microsoft 365 Certified TEAMS Support Engineer Specialty (MS-740)

    2022            Microsoft 365 Certified TEAMS Voice Engineer Expert (MS – 720)

    2022            Microsoft 365 Certified TEAMS Administrator Associate (MS-700)

    2021           Activate Microsoft Teams Phone System, Direct Routing and calling plans

    2021            Managing Microsoft teams MS-700T00-A

    2017            Oracle SBC Configuration and Administration ED1 PRV

    2017            Oracle SBC troubleshooting ED 2 PRV

    2014            Avaya Aura Communication Manager Messaging 6.0.x Implementation.

    2014            Avaya Aura Communication Manager Administration.

    2013            Session Manager Implementation, Administration,

Maintenance & Troubleshooting 6.2 Training Course.

2013           Avaya Aura System Manager Administration Training Course.

2013           What's New with Communication server 1000 Rel 7.6.

2013           Configure Avaya CS1K for Avaya Aura Contact Centre Training Course.

2013           Avaya Aura Session Boarder Controller Enterprise (SCBE) Implementation and Maintenance Training Course.

2012           Avaya Aura Contact Centre Installation and Commissioning.

1. DS2000 System Manager Training Course.
2.          Interconnecting Cisco Network Devices-part 1&2 (CCNA).

2006          Nortel Communication Server 1000M 4.5 Configuration And Maintenance.           

Certifications:

• Microsoft 365 Certified TEAMS Support Engineer Specialty (MS-740)
• Microsoft 365 Certified TEAMS Voice Engineer Expert (MS-720)
• Microsoft 365 Certified TEAMS Administrator Associate (MS-700)
• Oracle Session Boarder Controller troubleshooting ED2 PRV.
• Oracle Session Boarder controller configuration and administration ED1 PRV.
• ACIS 6002 Avaya Aura Communication Manager and CM Messaging Embedded (R6.x).

Avaya License 2376028 July 2014 to July 2016.

• ACSS 3102 Avaya Aura Session Manager and System Manager Implementation and Maintenance.

Avaya License 100280 December 2013 to December 2015.

• ACSS 7004 Avaya Communication Server 1000 For Avaya Aura Maintenance.

Avaya License 624 April 2013 to April 2015.

• ACIS 7003 Avaya Communication Server 1000 for Avaya Aura Implementation.

Avaya License 966 March 2013 to March 2015.

• ACSS Avaya Session Boarder Controller Enterprise Implementation and Maintenance.

Avaya License 17 January 2013 to January 2015.

• ACIS 6202 Avaya Aura Contact Centre implementation.

Avaya License 581 December 2012 to December 2014.

• 3200eu Implementing the Shoretel IP system Rel 13 Recertification.

Shoretel December 2012.

• 3200e Exam, Implementing the Shoretel IP system Certification.

Shoretel university August 2012.