mame Diop

Hi, I’m Mame. I’m a recent Criminology graduate with a strong background in customer service and front-of-house support. Over the past few years, I’ve worked with companies like ASOS and the Royal Bank of Canada through agency placements, where I supported both customers and internal teams in fast-paced environments.

I’ve developed a reputation for staying calm under pressure, listening actively, and solving problems efficiently. Whether it’s helping someone access their account, handling a sensitive customer issue, or ensuring internal events run smoothly, I approach every task with care and professionalism.

I’m fluent in English and Italian, and I enjoy connecting with people from all walks of life. I’m currently looking for new opportunities, ideally remote or hybrid, where I can grow within a company and continue developing my skills in customer experience, administration, or compliance-related roles.

Feel free to reach out if you’d like to connect or discuss opportunities.

A recent Criminology graduate with a strong background in customer-facing roles across high-paced corporate and hospitality environments. Proven ability to communicate effectively, resolve client issues promptly, and maintain a high level of professionalism under pressure. Gained hands-on experience working as a receptionist at ASOS and the Royal Bank of Canada through Falconwood Agency, and as a hospitality assistant at Convene via Evolve Agency, where I consistently delivered excellent service to high-profile clients. Skilled in handling inquiries, managing front-desk operations, and providing empathetic, solution-focused support. Tech-savvy, quick to learn new systems, and passionate about helping people clearly and calmly.

BSc (Hons) Criminology, London Metropolitan University

Achieved Upper Second-Class Honours (2:1)

Developed strong analytical, communication, and problem-solving skills through modules focused on human behaviour, conflict resolution, and justice systems.

Gained practical experience through a 70-hour criminology placement at the Royal Bank of Canada, enhancing my ability to handle sensitive information, follow procedures, and communicate professionally in corporate settings.