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Manal Mahmoud

Manal Mahmoud

Customer service

Retail

Newbury, West Berkshire

Social


About me:


Self – motivated, committed and with good customer service and organising skills , sense of responsibility, able to work hard under pressure. Able to relate wide range of people, fully experienced in using computerised and working accurately
Skills :
 Good communication and people skills
 The ability to work as part of a team
 An approachable, polite and helpful manner
 Confidence and tact
 Reliable and responsible
 Technical knowledge.
 comprehensive understanding of area of sales i.e. retail, Fast Moving Consumer Goods,

Experience

Work Experiences:
Customer service in Golden Row mahogany investment co Ltd and MansSoft Technology for computers and accessories 8 years
 Served and advice customers
 Listened to customer services issues and then offer a unique and innovative solution to each
problem.
 Answers incoming customer calls regarding billing issues, product problems, service
questions and general client concerns
 Work with the management team to stay up-to-date on product knowledge and be informed
of any changes in company policies
 Impact the company’s bottom line by problem solving and turning frustrated clients into
repeat customers
Customer service and sales assistant in Kuwaiti Sudanese aluminium kudal co Ltd show room
 Greeting customers who enter to the show room
 Be involved in stock control and management.
 Assisting customers to find the goods and products they are looking for.
 Stocking shelves with merchandise.
 Answering queries from customers.
 Reporting discrepancies and problems to the supervisor.
 Giving advice and guidance on product selection to customers.
 Balancing cash registers with receipts.
 Dealing with customer refunds.
 Keeping the store tidy and clean, this includes hovering and mopping.
 Responsible dealing with customer complaints.
 Working within established guidelines, particularly with brands.
 Attaching price tags to merchandise on the shop floor.
 Receiving and storing the delivery of large amounts of stock
 

Education

2014-2015 customers service and sales representative MansSoft technology Education:
IAO level 2 Certificates in principles of Customer service 2019
Esol Entry 3 Reading College 2017 -2018
Bachelor of art English literature 2002-2006

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