About Manal Mahmoud :
Self – motivated, committed and with good customer service and organising skills , sense of responsibility, able to work hard under pressure. Able to relate wide range of people, fully experienced in using computerised and working accurately
Good communication and people skills
The ability to work as part of a team
An approachable, polite and helpful manner
Confidence and tact
Reliable and responsible
comprehensive understanding of area of sales i.e. retail, Fast Moving Consumer Goods,
Customer service in Golden Row mahogany investment co Ltd and MansSoft Technology for computers and accessories 8 years
Served and advice customers
Listened to customer services issues and then offer a unique and innovative solution to each
Answers incoming customer calls regarding billing issues, product problems, service
questions and general client concerns
Work with the management team to stay up-to-date on product knowledge and be informed
of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into
Customer service and sales assistant in Kuwaiti Sudanese aluminium kudal co Ltd show room
Greeting customers who enter to the show room
Be involved in stock control and management.
Assisting customers to find the goods and products they are looking for.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Receiving and storing the delivery of large amounts of stock
2014-2015 customers service and sales representative MansSoft technology Education:
IAO level 2 Certificates in principles of Customer service 2019
Esol Entry 3 Reading College 2017 -2018
Bachelor of art English literature 2002-2006
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