Marc Pontin

Hugely experienced in leading outbound contact centres both B2B and B2C. An operational leader who is able to build new relationships with stakeholders, is entrepreneurial in approach and who thrives on delivering growth and opportunities. Passionate about sales and service improvement being at the centre of the organisation.

An enthusiastic and versatile contact centre and sales professional who enjoys being part of and leading a productive and highly successful business. Driving objectives, through harnessing potential and creating a dynamic and motivational environment. An effective communicator and flexible leader, these qualities have enabled the development of a highly efficient and profitable business, with the client’s experience forming the foundation of the role. 

Senior Operations Manager1st Call Gas, Sheffield

Head of ECO Delivery All Seasons Group, Sheffield

Operational Support Manager Fulcrum Utilities, Sheffield

Customer Experience & Journey Manager E.ON, Nottingham

SME Sales & Operations Manager E. ON, Rotherham

ECO Lead Generation Manager E.ON, Nottingham 

• Hull University

Degree (2:1) Business Studies

• Hull University

HND Business & Finance 

• Danum Secondary School, Doncaster

3 A-Levels – Grades A-C

Danum Secondary School, Doncaster

• 9 GCSE’s – Grades A-C