Mark Worrall

• An experienced C Level executive who has successfully founded and grown three start-ups: Givergy, VPAR and Wonderhatch. 
• A process-driven leader, always looking to automate and systemise in order to streamline operations, enhance productivity, and reduce costs.
• A proven track record for leading and scaling high-performing product teams having managed the development and launch of two innovative and groundbreaking products, VPAR and Givergy.
• Led the seamless migration from legacy CRM to Salesforce and from Microsoft GP accounting to Xero, including integrating the two systems and the Givergy platform.
• Oversaw the transformation of Givergy from an events-focused business into a successful subscription-based SaaS platform.
• Played a pivotal role in establishing and launching Givergy in five different countries.
• A strategic thinker, actively engaged in all critical aspects of business management, including annual budgeting and in-depth analysis of monthly management reports and KPIs.
• A strong, hands-on leader, with excellent communication and presentation skills and a high level of attention to detail.

Givergy 

Co-Founder 

Chief Operating Officer, June 2009 – August 2017 

Chief Product Officer, August 2017 – Present 

Product:

• Oversaw the entire product development lifecycle, from concept to launch, ensuring the delivery of a high-quality product that met market needs and customer requirements.
• Responsible for the product strategy and for planning and approving the product roadmap.
• Responsible for day-to-day management of the development team and product lifecycle through Jira, including feature prioritisation, and release schedules.
• Implemented agile methodologies and product management best practices to streamline development processes.
• Introduced new features and product enhancements that increased both business and client revenue, user engagement and customer satisfaction.
• Worked closely with designers and UX professionals to constantly improve user experience and accessibility.
• Regularly gathered and analysed customer feedback and collaborated with the customer support team to drive product improvements and enhancements and enhance overall customer satisfaction.
• Ensured product compliance with relevant industry regulations and data security standards including GDPR and PCI compliance.
• Implemented security measures to protect customer data and maintain trust.
• Recruited, onboarded and managed a high-performing product team, fostering a collaborative and productive work environment and a culture of innovation.
• Responsible for annual R&D claim.

Operations:

• Established and supervised operational teams across all company locations.
• Wrote internal process documents and consistently sought opportunities for automation.
• Conducted weekly meetings and quarterly appraisals with team members.
• Played a pivotal role in opening and launching offices in the United States, Canada, Australia, and Hong Kong.

Strategy:

• Involved in weekly executive committee meetings to provide strategic direction for the company.
• Actively participated in and influenced critical decisions within the business.

Finance:

• Developed a comprehensive financial budgeting model for Givergy, setting annual budgets and targets.
• Conducted in-depth analysis of monthly management accounts and evaluated future revenue projections.
• Managed relationship and integration with Stripe to process over $1bn in client donations.

Systems and Integrations:

• Responsible for all systems across the business.
• Orchestrated the successful migration of our accounting system from Microsoft GP to Xero.
• Supervised the migration from a legacy CRM to Salesforce, overseeing integrations with the Xero finance system and Givergy platform.
• Managed the continuous evolution of Salesforce, transforming it from a platform supporting event-based operations to a subscription-based SaaS solution.

VPAR 

Co-Founder, July 2007 – August 2010 

VPAR provides pioneering technology for the golf market. Its primary product is an award-winning live scoring, performance tracking and social app for golfers, connecting players both on and off the golf course. 

• Wrote the technical specification and brief for the initial product build.
• Managed the development and successful launch of the innovative corporate product.
• Established and led a successful operations team that delivered live scoring at 100s of corporate golf events.
• Strategically hired and assembled a team to oversee day-to-day operations, enabling me to set up Givergy.

Wonderhatch

Co-Founder, August 2004 – July 2007

Wonderhatch is a Content Agency producing the very best photography and film for its clients across Rights Holders and Consumer Brands, Professional Services, Travel & Hospitality, Property & Construction and the Automotive Industry. 

• Ran the operations team delivering campaigns for clients.
• Managed internal budgets for client campaigns.
• Involved in transforming the business from a photo marketing agency into a photography and video content agency.

University of the West of England, Bristol 

2:1 BA Hons Degree, Valuation and Estate Management

1991 - 1994

Uppingham School 

3 A levels and 9 GCSEs

1986 – 1991