Martyn lilley

EXPERIENCE

Lemaca LTD [Crew Member/Trainer] [05/15 – 08/19]

• Provided high-level customer service by going the extra mile to identify and cater to customer needs.
• Stayed up to date on company updates, changes and developments to comprehensively address customer queries.
• Delivered fast, accurate service for positive customer experience.
• Cleaned and stored hand-held tools appropriately, prolonging working life and preventing damage.
• Accommodated guests with food allergies or intolerances.
• Drove team success by completing allocated tasks quickly and accurately.
• Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
• Assisted in training new employees to aid overall team performance.

DW Sports Fitness [Personal Assistant] [04/17 – 09/17]

• Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
• Followed sanitisation, health, and hygiene regulations.
• Operated floor cleaners and buffers.
• Stored chemicals safely, following written instructions and SOPs for individual chemicals.
• Completed daily logs, detailing work completed, labour hours and site locations.
• Followed established HSE procedures for chemicals and PPE use.
• Prioritised jobs according to urgency and worked with team to meet daily goals.
• Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.

EDUCATION

Nottingham Trent University

Nottingham

Course – Sociology

Year – 2021 – 2023

University of Derby

Derby

Course – A-Level in Social Work

Maths – Level 2 Functional Skills

English – Level 2 Functional Skills

Year - 2019 – 2020

Noel Baker Community School [2010]

Derby

GCSE