Mathew Cartmel

Created, implemented and trained new processes into an existing function within Revenue Generation to become Customer Success Managers. (Macrium Software)

• Exceeded a quarterly Renewal target of £700K (achieving £1.5M) with raising our retention rate from 36% - 62% with improved ways of working and automation. (Macrium Software)

• Developed and trialed new coaching, training, and performance management approach; focused on tailored coaching linked to positive customer outcomes that has resulted in a 10-point improvement to NPS and lower attrition across the trial group (Tech Mahindra)

• Consolidated multiple social media platforms across 3 business units resulting in £1m in cost rationalisation, increased capacity, improved user interface and enhanced governance. (BBC)

• Delivered 12-week engagement focusing on system integration and operating costs opportunities resulting in consolidating 3 separate systems improving operational efficiency and stock management. (Roc Technologies)

• Captured existing and designed new processes for new product offering; responsible for mapping c1,000 ‘as-is’ and ‘to-be’ end-to-end system and customer processes.(Dixons Carphone)

NA - I have no eduction past high school