Matilda Leng

Barter Books, Café                                                                                                          July 2018-July 2020

• Proficient with till and sales: Handle sales transactions efficiently and accurately using the store’s POS system. 
• Food and beverage preparation: Preparation of drinks food using the café’s coffee machine and serving alcoholic beverages
• Efficient with stock maintenance and systems: Maintain knowledge of the store’s inventory and assist in inventory management tasks. 
• Sales and customer support: Breaking the record for most sales in one day whilst maintaining good customer service.

Receptionist, Cragside House                                                                                     March 2016- June 2017 

• Visitor Engagement: Greet visitors warmly and provided information, answered inquiries in person, over the phone, and via email promptly and professionally. 
• Administrative Support: Maintained visitor records and manage the booking system, assisted in preparing daily reports on visitor numbers, sales, and feedback.
• Customer Service: Addressed and resolved visitor concerns and complaints effectively, provided assistance to visitors with special needs and ensure accessibility is prioritized.

Lady Margaret Hall University Bar                                                               September 2018 -March 2020

• Effective customer service: Working with and for young people
• Hosting events: Hosting parties and events including quizzes 
• Team Player: Co-operative friendly team player, willing to take on extra shifts. Excellent communication and interpersonal skills.

Barter Books, Café                                                                                                          July 2018-July 2020

• Proficient with till and sales: Handle sales transactions efficiently and accurately using the store’s POS system. 
• Food and beverage preparation: Preparation of drinks food using the café’s coffee machine and serving alcoholic beverages
• Efficient with stock maintenance and systems: Maintain knowledge of the store’s inventory and assist in inventory management tasks. 
• Sales and customer support: Breaking the record for most sales in one day whilst maintaining good customer service.

Receptionist, Cragside House                                                                                     March 2016- June 2017 

• Visitor Engagement: Greet visitors warmly and provided information, answered inquiries in person, over the phone, and via email promptly and professionally. 
• Administrative Support: Maintained visitor records and manage the booking system, assisted in preparing daily reports on visitor numbers, sales, and feedback.
• Customer Service: Addressed and resolved visitor concerns and complaints effectively, provided assistance to visitors with special needs and ensure accessibility is prioritized.

Lady Margaret Hall University Bar                                                               September 2018 -March 2020

• Effective customer service: Working with and for young people
• Hosting events: Hosting parties and events including quizzes 
• Team Player: Co-operative friendly team player, willing to take on extra shifts. Excellent communication and interpersonal skills.

University of Oxford, Lady Margaret Hall, BA Hons Philosophy and Theology      July 2018- July 2021

• Upper Second (2.1)
• MHFA Accredited Mental Health Paramedic training: March 2022, 24 hours.
• She Codes basics course: An online coding workshop to help understand popular coding languages and technologies today (Such as HTML5, CSS3, ES6 (JavaScript), VS Code, React, GitHub, APIs). January 2023, 20 hours.
• APM Project fundamentals (PFQ): Introductory course to improve knowledge surrounding project management. Areas include: Planning and scheduling, communication, teamwork, resource management, project risk management and project reviews. August 2022.
• Team Leading- Level 2 certificate (NCFE CACHE): A six-week training course (5 hours per week) which explored modules in the principles of team building, leadership styles, organisational structures, and the business environment. April 2023.