mayur odedra

I’m a highly motivated and professional UC & CX Technical Support Manager with 10 years of experience within a large established service provider. In my current role, I specialise in the day-to-day operations and manage a 1st, 2nd and 3rd line support team that provides technical support to over 3000+ customers with award-winning customer service. I am a highly energetic individual wanting to further my skills by focusing on and progressing within this field. I have strong leadership and motivational skills, leading to a strong proven ability to consistently deliver results.

Key Achievements • Awarded an outstanding company award for ‘highest Net Promoter Score (NPS) ‘100% customer satisfaction consistently every month.
• Implemented new processes to advance efficiencies and achieved higher team performance to enable the team to give the best technical customer service.
• Meeting yearly sales targets for new business, increased by 30% by assisting the sales directors team.
• Successfully retaining high-value customers to increase revenue for the business.
• Building an outstanding repour with large enterprise customers adding value to their business needs.
• Negotiated rate cards with carriers and other 3rd parties to add value to our current business. • Introduced a new Training program for all new starters.
• Promoted to UC & CX Technical Support Manager

Training Certified Qualifications
MCSE Administering in Windows 2000 Professional |MCSE Administering in Windows 2000 Server |CCNA Training course |Cisco Training course | SIP School | Management Academy NVQ |BroadSoft |MS Team |Contact Centre Training