Customer Service


About me:

I am a diligent, observant and proficient business administration graduate. I am a person who can take on many challenging roles, such as store supervisor, basic shift manager and administrator. I have excellent communication and interpersonal skills, along with coherent problem solving and decision making abilities also managerial experience in fast pace customer service environment. 


Sainsbury's Local – Customer and Trading Manager (CTM)

[11/2014 – Current]

· I started working as a customer service assistant but have trained my way up to store supervisor and successful pass the CTM assessment.

· My new role includes checking all work emails and maintaining correspondence

· Ensuring entire work area is functioning according to safe and legal standards

· Conversing with last shift supervisor through a walk and talk around the store

· Then delegating to team employees all the duties that need carrying out

· Arranging and covering for all employee breaks or absences

· Receiving and confirming all deliveries, making sure that they are distributed correctly

· Assisting Manager with change issues, change orders and supplies

· Dealing with payroll, HR issues, scheduling, training and development of colleagues and myself.

· First-rate planning and decision making about store according to policies and many more.

· In overall acting as a first and relatable person in terms of smooth running of a high tendency store with maintaining high standard in all KPI's as well as 39 colleagues.


McDonalds – Shift Manager

[11/2009 – 04/2016]

· Maintaining high standards of hygiene and cleanliness

· Providing excellent customer service making sure it is prompt and accurate

· Ensuring all products are cooked, prepared and served to a high standard

· Trained to use a wide range of tools and equipment for cooking and cleaning

· Keeping safe by using correct protective equipment and chemical cleaning products

· Managing and processing multiple and varied customer orders

· Welcoming, instructing and training new crew members into the store

· Recording and storing deliveries ensuring stock is rotated and placed correctly

· Cash up, counting safe money, drop money dealing with G4S, also dealing with customer complaints

· Incorporating the smooth running of the whole store


University of Central Lancashire [2011-2012]

· BA Business Administration – 2:2

Guildhall College [2010-2011]

· BTEC Higher National Diploma in Business – Merit

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