Md Saiful Aziz

Results-driven Telecommunication and IT Infrastructure professional with 18+ years’ experience leading complex transformation projects and cross-functional teams. Skilled in project management, stakeholder engagement, quality assurance, and strategic problem-solving. Proven track record in seamless system integration and continuous improvement. Experienced collaborator with global vendors including Ericsson, Huawei, ZTE, Siemens, Workday, Oracle, and Resolve. Strong communicator adept at managing high-pressure situations, building trust, and fostering relationships at all organizational levels. 

Technical Lead – Domain Consultant, Network Automation
Wipro Limited | October 2021 – March 2025

Oversaw network integration, optimisation, and multi-operator connectivity through configuration and traffic management to meet high-demand scenarios and ensure system reliability. Reviewed team performance metrics, resolved technical escalations, and ensured SLA compliance. Participated in audits and supported remediation planning. Guided teams with process improvements, technical mentoring, and client interaction support. Delivered targeted training to bridge skill gaps, maintained service standards, and improved operational efficiency through continuous monitoring, documentation, and proactive problem-solving.

• Delivered automation tools that cut costs by 20% and runtime by 35%, earning a company award
• Transformed mobile transmission networks by implementing RPA and AI-driven automation solutions.
• Integrated 1,200 BTS annually, meeting 98% rollout targets of the year.

Senior Lead Engineer
Grameenphone Ltd. | September 2015 – October 2021

Managed design, implementation, and maintenance of security systems and electro-mechanical infrastructure across regional offices. Delivered internal service support, evaluated service aggregator performance, and managed stakeholders and led OPEX and CAPEX planning. Supported 4G deployment, optimised bandwidth utilisation, and ensured IP access network readiness. Delivered fixed broadband and wholesale services by leading vendor swap and infrastructure readiness initiatives, ensuring timely rollout and enhancing service reliability and customer satisfaction across the network.

• Decommissioned SDH network, implemented nationwide IPBH, saving BDT 10 million annually in power and OpEx. 
• Delivered nationwide 4G readiness ahead of schedule by optimizing delivery models.

Senior System Engineer
Grameenphone Ltd. | September 2010 – September 2015

Managed network capacity and coverage by configuring cell parameters, transceivers, EDGE, TX, and protection paths. Ensured BTS and core rollout connectivity via MUX cross-connections using EMS tools. Improved network quality through fault analysis, resource optimisation, and rollout support. Executed relocations, hiT swaps, and signalling migrations. Coordinated PCM definition, routing, and migration (C7, HSL, SIGTRAN) with operators. Delivered daily reports, documentation, and technical support to teams.

• Improved network capacity and coverage by optimising transmission parameters, boosting service quality and minimising downtime.

System Engineer
Grameenphone Ltd. | May 2006 – September 2010

Managed telecom system configuration, maintenance, and fault resolution to ensure optimal network performance. Optimized capacity and coverage, ensured BTS and core connectivity, and improved network quality. Coordinated signalling migrations and operator collaboration. Delivered infrastructure deployments, technical support, and regular reporting to drive continuous network improvement.

• Optimized network capacity and coverage, ensured seamless BTS/core connectivity, and minimized downtime through proactive fault resolution.

• Master’s in Business Administration, North South University.
• B.Sc in Computer Science & Engineering, Shahjalal University of Science & Technology.