Mehrasa Mehrouz

Over the years, I have developed a strong ability to engage effectively with guests and customers, ensuring their satisfaction while leading teams with both efficiency and focus. My organizational skills, multitasking abilities, and dedication to delivering high-quality results have been key to my success. I am passionate about my work and always remain focused on meeting deadlines and schedules. Additionally, my proficiency in German, Turkish, Farsi, and Azeri allows me to connect with a diverse range of individuals. With experience as a Customer Service Representative, Personal Assistant, and Event Supervisor, I am confident that I can make valuable contributions to any team.

EML Payments, United Kingdom, Customer Service Representative – German Speaking, June 2023 – present

       Responsibilities

• Provide a friendly and professional welcome to all customers, presenting a positive impression of myself and the organization.
• Client focused ethos with the ability to interact across all management levels
• Respond to customer inquiries and provide information about a full range of products and services.
• Resolving issues and troubleshooting technical problems.
• Act as a key point of contact and
• Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.
• Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation.
• Follow organizations internal operating procedures.

       Eco Brotbox, Germany, Customer Service Representative – German Speaking, June 2022 – April 2023

        Responsibilities

• Answering questions about a company´s products or services 
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company's offerings.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analysing customer feedback.

        Meralisa Consultancy, London, Director, Nov 2018 – Nov 2020

            Responsibilities

• Provided the highest level of customer service during interpreting sessions.
• Assisted the manager with the administrative duties and provided general support to visitors.
• Followed ethical codes that protect the confidentiality of information.
• Provided accurate and completed over-the-phone consecutive interpretation in English and targeted language.
• Communicated effectively with clients to establish scope and requirements of translation and provided marketing advice. 
• Cultural and Linguistic Services (translation) in respect of Middle East nations (including Turkey) and Germany.
• Communicated effectively with clients to establish scope and requirements of translation. 

Premium Linguistic Services, London, Interpreter, Sept 2017 – till date 

Responsibilities 

• Provided bilingual interpretation services for public sectors such as schools, hospitals, councils and immigration centres and worked as per protocols.
• Interpreted and translated conversations and oral instructions 
• Complied with established interpreter ethics and followed data confidentiality policy, as applicable.
• Interacted with and interpreted for clients from different socio-cultural and economic backgrounds
• Managed and provided consecutive and first-person interpretation over the phone.

Freddy Fashion, Sales Consultant, London, July 2016 – Aug 2017                                                                                  

Responsibilities

• Managed the sales team, providing on the job training and motivating them. 
• Communicated and assisted customers ensuring highest standards of customer service provided. 
• Maintained very high merchandising standards. Analyzed sales statistics and determined sales potential & inventory requirements. 
• Resolved all client problems and complaints quickly and efficiently.
• Organized promotional events to increase sales.

Delira Ltd., London, Marketing Coordinator, Nov 2013 – June 2016 

Responsibilities

• Marketed products by developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports. 
• Maximised profits through developing sales strategies that match customer requirements and by promoting products, services or ideas. 
• Coordinated leaflet drops.
• Tracked product line sales and costs by analysing and entering sales, expense, and new business data.

Aiffel Recruitment, Dubai, Business Development Executive, Nov 2011 – Sept 2013

Responsibilities

• Assisted with Human Resource functions. 
• Handled all administrative responsibilities during on-boarding process recruitment, training, and hiring.
• Performed various recruiting activities including job postings, talent sourcing, resumes screening, pre-screen interviews, and reference verification.
• Worked daily with leadership team to evaluate applicants by discussing job requirements and applicants' qualifications.
• Communicated new product development to prospective clients.
• Planned and prepared presentations.

Four Human Resource, Dubai, Research Consultant, Dec 2009 – Nov 2011

Responsibilities

• Managed interview scheduling, confirmed availability of interviewers and interviewees, set up meetings, secured meeting spaces.
• Performed reference checks for candidates during the final interview stage.
• Created, posted, and removed job ads in a timely manner on both external and internal job board sites as needed.
• Maintained reports on various activities such as employee training and career progression. Collected, analysed and presented data in a variety of formats.
• Performed various recruiting activities including job postings, talent sourcing, resumes screening, pre-screen interviews, and reference verification.
• Attended exhibitions and networking meetings. 

Conrad Hotel, Istanbul, Events Supervisor, May 2008 – Dec 2009

Responsibilities

• Organised and Managed Events and meetings while working closely with other hotel departments.
• Ensured all venues in which events will be held are set up in a timely manner with the correct furniture, equipment and catering stations, as requested by client.
• Greeted incoming guests and ensured clients are supported throughout their event with any last minute changes.
• Assisted clients to prepare their presentations.
• Worked in conjunction with Event Manager to act as first point of contact in the absence of the manager.
• Assisted and directed the team to ensure a high level of service is executed.

Balnak Logistics Group, Istanbul, Personal Assistant, Aug 2006 – Apr 2008 

Responsibilities

• Provided general support to visitors, organized and scheduled meetings, and events.
• Booked / arranged meetings, answered incoming calls/inquiries, managed filing, tracked stocks of office supplies and placed orders when necessary.
• Coordinated office activities and operations to ensure efficiency and compliance to company policies. 
• Provided assistance for the chairman and Business Development Manager and his team.
• Planned events and large formal affairs. Coordinated with caterers, florists, decorations, entertainers, servers and other vendor to ensure alignment with the client specifications and seamless execution of events.

Semerkand Construction, Istanbul, Personal Assistant, Dec 2005 – July 2006 

Responsibilities

• First point of contact for all enquiries
• Provided assistance to General Manager and the shareholders.
• Handled incoming calls/enquiries and supported in solving problems.
• Managed diaries and organising meetings and appointments.
• Co-ordinated with all level of general staff trainee – job placement. 
• Successfully interacted with customers and retail buyers to expedite orders.
• Guaranteed positive customers experiences and resolve customer complaints.
• Managed quality communication, customer support and product representation for each client.

• Bachelor of Science; Tourism and Hotel Management, Bilkent University, Ankara Turkey, 2005 
• Alman Lisesi -  German School, Istanbul Turkey, 1998