Mia Chan

As a Localisation QA Team Lead and tester, I ensure that games are accurately and consistently translated into Traditional Chinese for Hong Kong and Taiwan markets. I work with multiple clients and platforms, testing games for functionality, linguistic, and cultural issues, and reporting bugs in Jira. I have successfully delivered over 20 projects with high quality and efficiency, meeting the deadlines and specifications of the clients.

I am also a freelance translator and editor, with a passion for language and communication. I translate and transcreate copies from English to Traditional Chinese (Hong Kong) for various purposes and industries, such as marketing, education, and entertainment. I have also handled editorial work for publishing books at Good Year Trading Company, a leading publisher in Hong Kong. I have contributed to the publication of two books, "Keto with Zoe" and "6 Castle Road", which are bestsellers in the health and fiction genres.

I hold a Master of Science in Entrepreneurship from Cranfield School of Management, where I gained valuable knowledge and skills in business management, innovation, and leadership. I also have a Bachelor of Arts and an Associate of Arts in Language Interpretation and Translation from Lingnan University, where I honed my linguistic and intercultural competencies. I am certified in strategic management and leadership by the Chartered Management Institute, and in machine translation post-editing by RWS Group.

I am a motivated, adaptable, and collaborative professional, with a keen interest in localisation, translation, and editing. I am always eager to learn new skills and technologies, and to apply them to my work. I am looking for opportunities to leverage my expertise and experience in the localisation and publishing industries, and to create value for the clients and the users.

Universally Speaking – Localisation QA Team Lead (March 2022 – March 2023)

• Communication, Team-Work, Leadership, Problem Solving, Project Management: Manage testers to make sure they finish tasks requested by clients, write daily reports for both internal and external use, communicate with clients, conduct PDPs with testers
• Projects: The Last of Us, Uncharted (Sony), The Quarry (2K), Undisputed (Steel City), various mobile games (NetMarble)

Universally Speaking – Localisation QA Technician (November 2021 – March 2022)

• Game Testing, Localisation, Proofreading, Editing: Test games in mobile, console and PC in Traditional Chinese (Hong Kong & Taiwan) and Simplified Chinese, review and edit translations using CAT tools such as MemoQ and XLOC, write up bug reports on Jira and Helix
• Projects: Grapple Dog (Super Rare Originals), Rollerdrome (Roll7)

Silent Sounds Communications Ltd: United Kingdom – Freelance Interpreter (September 2021 – September 2022)

• Communication, Interpreting: Trilingual interpretation in English, Cantonese and Mandarin; Service was mostly for NHS patients who have difficulties communicating in English

Idea Publication: Hong Kong - Freelance Editor (November 2019 - Present)

• Team-Work, Problem Solving, Customer Service: Arranged, produced and edited books in Traditional Chinese, written Cantonese and English

CASETiFY: Hong Kong - Customer Service Officer (November 2019 - June 2020)

• Customer Service: Managed daily enquiries and complaints with customers enquiries via emails and social media
• Organisational Development: Discuss products' improvement and company's development during weekly meeting with team leader
• Localisation: Translated English copies into Traditional Chinese for CASETiFY's website, so as to broaden customer base in Chinese speaking countries (i.e. Taiwan, Singapore, Malaysia, China)

Idea Publication: Hong Kong - Project Manager (February 2017 - September 2019)

• Organised, produced and translated 3 translation works ("Book of No Sleep" series) from English to Traditional Chinese
• Edited more than 20 books in Traditional Chinese and written Cantonese during 3-year work period
• Discussed and assisted with book-related design
• Analysed potential authors on popular writing platforms in Hong Kong

MSc Management and Entrepreneurship: Cranfield University, Cranfield, UK (September 2020 – September 2021)

• Relevant course work: Accounting and Finance, Corporate Entrepreneurship, Disruptive Innovation, Entrepreneurial Finance, Entrepreneurship, Family Business Management, Managing Business Growth, Managing Operations, Social Entrepreneurship, Strategic Management, Strategic Marketing
• Thesis topic: A Business Plan for a Cantonese audiobook platform – CanTalk
• Award Overall Mark: 68