Micah Akpabio

I am certain that my wealth of experience and skills would be an asset to your organization. My experience in IT support is wide and varied, including troubleshooting (on and off-site), installing software, and configuring desktops. I have also provided IT service desk support and have developed excellent interpersonal skills as a result. I am particularly skilled in explaining technical issues to people with little or no IT expertise.

It will be very beneficial to your organization to transfer my working experiences in infrastructure support managing SCCM, ServiceNow, DHCP, DNS, Active Directory, Group Policy, Microsoft Azure, BitLocker, antivirus platforms like McAfee ePolicy Orchestrator, (ePO), Windows Defender, deployment of Operating Systems, and creation of Windows images to suite business needs.

I am certified as

• PECB Certified ISO/IEC 27001 Lead Implementer
• BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals
• AWS Academy Graduate - AWS Academy Cloud Foundations
• ITIL Foundation Certified
• Microsoft Certified Professional
• Oracle 10G Database Certified Associate

I've worked on projects like remediation of vulnerabilities in both the infrastructure and application environment As a PECB Certified ISO/IEC 27001 Lead Implementer, and I've even led many organizations to comply with international information security standards. In addition, I have extensive experience with Microsoft Servers, Windows 10, Office 365, cloud computing on AWS, Machine Learning, and Data analytics using tools like R programming Language, SAS, Advanced Microsoft Excel, and Python.

Your organization will undoubtedly profit if I am given this position because they will have hired someone who can carry out the advertised role effectively and train others.

The Leeds Teaching Hospitals – NHS TRUST - Leeds LS1 3EX

Windows 10 Deployment Engineer                                         May 2023 - Date

• Manage end-to-end deployment activities for hardware and software, including pre-deployment activities, on site deployment, and post-deployment support.
• Coordinate hardware installation including monitors, printers, laptops etc.
• Manage migrated devices and users in Active directory and implement group policies.
• Troubleshoot system and network problems, diagnosing and solving hardware faults if required.
• Resolving escalated support issues, ensuring support issues are logged and updated with accurate and timely information, and communicating the status of issues and any impediments to progress.
• Assist with the support, maintenance, deployment, inventory, and licensing of hardware and software.

BARCLAYS TECHNOLOGY CENTER Radbroke

KNUTSFORD, WA16 9EU                            Manchester, England

Onsite Support Analyst                                 Feb 2023 to May 2023 

• Management of users and groups in Active Directory One (OneAD)
• Record, track and review all the interactions in the ticketing system and follow up with end users to ensure issues are resolved completely using ServiceNow.
• Install new and rebuild existing computers and configure hardware, peripherals, services, settings, directories, and storage.
• Migration of users and application to new devices and corresponding supports using EUMP                         (JAS)
• Perform daily system and security monitoring, verify the integrity and availability of all hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media and integrity checked regularly.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Assessing the stability, security, and scalability of installed Windows systems.
• Working within an established IT team supporting users, infrastructure and involved in project work to improve infrastructure.

Blue Pearl Konsult Limited 

IT Operations Manager                                  Sep 2013 to Feb 2023 

                                                                                      Lagos, Nigeria

• Provide all the necessary assistance to the cloud servers, including security configurations, patching and troubleshooting. 
• Support of applications like OpenText Cloud, Finacle, Flexcube, Jas(EUMP), Teller Direct, WTS, M-Files, Citrix, ColdFusion, NIP, NEFT, NAPS, EBills
• Performed incident resolution, problem management, change management and other activities according to agreed SLAs.
• Maintain records of security monitoring and incident response activities, utilizing case management and ticketing technologies. Monitor and analyze Security Information and Event Management (SIEM) to identify security issues for remediation.
• Management of Windows Defender Antivirus on Advanced Threat Prevention platform 
• Implementation of FIM (File Integrity Monitoring) in a switching environment 
• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.
• Management of McAfee ePO servers- ensuring antivirus update in servers and workstations
• Management of Windows Defender Advanced Threat Prevention (ATP) console and ensuring that endpoints benefit from updates. 
• Provide support, migrations, optimizations, and deployments for a wide range of Microsoft Azure, Azure Virtual Machines (VM), management, and maintenance.
• Implements and supports availability, reliability, performance, monitoring, backup, security and disaster recovery plans.
• Maintain and repair Laptops, Desktops, and Mobile devices, and support users remotely either via phone, chats, or screen sharing.
• Manage Active Directory, SSCM, encryption of storage devices, SIEM, Azure AD, Dashboard monitoring and travel to sites to provide support.
• Contribute to the Service Improvement Plan and take ownership of improvement initiatives.
• Perform trend analysis to understand the root causes of problem tickets.
• Record, track and review all the interactions in the ticketing system and follow up with end users to ensure issues are resolved completely.
• Remediate systems vulnerabilities and ensure all systems are updated and patched.
• Maintaining Windows Server 2008-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Internet Information Services, Hyper-V management
• Assist in working with the Business to effectively communicate the risks of identified vulnerabilities and make recommendations regarding the selection of cost-effective security controls to mitigate identified risks.
• Adhere to firm Change Management, Problem Management policies, and familiarity with ITIL or other formalized IT operations foundations.
• Communicate ICT disruptions and outages to staff due to installations, emergencies, and upgrades.