Michael Frank Calida

Network Engineer with almost 1 decade of experience in network monitoring and troubleshooting.

• Configured and serviced network hardware including routers and switches
• Monitored and addressed connectivity issues with leased lines across more than 1,500 remote business offices
• Worked closely with vendors and service providers to troubleshoot and resolve issues related to leased line connectivity, SD-WAN, and other network-related services
• Incident ticket management and resolution using ServiceNow ticketing system
• Network Devices monitoring including core and access devices
• Document network performance metrics for analysis and reporting
• Monitor data center environment conditions to ensure optimal performance
• Provide regular status reports and updates to management and other stakeholders

Successfully configured and maintained network hardware such as routers and switches, overseeing connectivity for over 1,500 remote business offices. Collaborated with vendors to troubleshoot issues related to leased line connectivity, SD-WAN, and other network services. Efficiently managed incident tickets using the ServiceNow system, monitored network devices, and documented performance metrics for analysis and reporting. Ensured optimal data center conditions and provided regular status updates to management and stakeholders, demonstrating a comprehensive approach to network management and a commitment to seamless operations.

Bachelor's degree holder of information technology and a CCNA holder