Michelle Cunnington

With over 15 years’ experience in the travel industry, I’ve built my career around one simple goal: creating exceptional travel experiences that truly work for each customer. I specialise in cruises, package holidays, and tailor-made itineraries, helping clients turn ideas into memorable, stress-free journeys whether that’s a once-in-a-lifetime adventure or a perfectly planned getaway. I’ve spent much of my career working in highly regulated environments, where attention to detail, compliance, andand clear communication are essential. Alongside this, I bring strong complaint handling and resolution experience, confidently managing complex or sensitive situations and consistently turning challenges into positive outcomes. I’m calm under pressure, solutions-focused, and always committed to doing the right thing for both the customer and the business. 

At heart, I’m a customer-first professional with a genuine passion for service. I thrive in roles where I can build trust, listen carefully, and deliver tailored solutions that exceed expectations.

Travel is about people as much as places and I take real pride in making every interaction feel personal, supportive, and memorable. If you’re looking for someone who combines deep travel expertise with professionalism, empathy, and enthusiasm, let’s connect!

Travel Advisor TUI 

April 2017 to Present day

Regional Cruise Expert at TUI alongside Travel Advisor role

September  2020 - May 2024

Sunhat Villas

Villa Specialist April 2016 - April 2017 

Barbon Insurance Group

Complaint Handler Jul 2011 - Apr 2016

Travel Advisor TUI 

November 2006 to July 2011

BA hons in Early Childhood Education 2:2