Michelle Jones

Patient-Centred Care

Aberdare, Rhondda Cynon Taf

Michelle Jones

8 months ago

Quality and Safety Advisor | Regulatory & Risk Management Expert

Healthcare Governance &
Quality Improvement
Specialist

About Me

I am a specialist in healthcare governance and quality
improvement with a unique interdisciplinary
background that bridges environmental risk
management, law, and patient advocacy. Originally
graduating as an ambassador of one of the UK's first
Environmental Risk Management degree programmes—
with placements in the Welsh Assembly Government
and Environment Agency—I| went on to explore legal
practice before transitioning into healthcare.

Driven by a passion for safeguarding and systemic
improvement, | have worked in complex forensic hospital
settings, leading crisis intervention services and
embedding quality and safety principles across
multidisciplinary teams. | bring expertise in regulatory
compliance, structured communication (including SAGE
& THYME), and inclusive training tailored to neurodiversity
and accessibility. | am committed to transparent service
delivery, ethical governance, and delivering meaningful
outcomes for both patients and professionals.

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