Milanne Seriosa

8 years of Finance and Logistics experience and over 15 years in Share Services Operations with strong experience in Finance Functions (Accounts Receivable (Credit Controller and Cash Application), Accounts Payable, Vendor Claims) for B2B Operations on Accounting Reconciliation, Credit Risk Management, Vendor/Customer Management, Master Data Management, Quality Assurance, Training and Workforce Management and Continuous Improvement

Highly effective, transformational leadership and management skills with proven ability to disseminate and calibrate strategies, goals, and objectives, implementation of plan, drive engagement, develop performers and deliver exemptional result. 

Valuable experience in implementing new business growth, innovative business solutions resulting to digital transformations, process transitions and implementation of scalable project solutions with $1M in total projected and $250K realized savings. 

Exceptional collaborator who consistently deliver high quality results and seamless partnership with key contacts and stakeholders at all levels. Strong business acumen with a proven track record of problem-solving, risk management and trend analysis

S SERIOSA FARM MACHINERIES AND RENTAL SERVICES

Business Owner (Apr 2020 - April 2023 ) 

• Prepared sales reports and adjusting sales activities or expenses to better meet budgets and targets. 
• Maximized profit through efficient collections of rent and other fees from use of Agricultural machineries from farmers and 70% reduction on operating costs. 
• Managed Operational Expenses, including taxes, mortgages, payroll, maintenance costs. coordinated with product suppliers to facilitate delivery of Operating Materials and Repairs Make buying trips to purchase Operating Materials.

INGRAM MICRO (2012 - 2020)

Operations Manager (2017 - 2020) 

Leadership and People Management. Led a Finance team of 4 Team Leaders and 87 Associates that support Asia Pacific and Europe counterparts. 

Business Strategy Development and Implementation. Accomplished strategic initiatives and implementation of Business Process Improvement Projects like EDI, OCR and Reconciliation tools. 

Financial Management. Participated in annual budget forecasting activities and cost saving initiatives. 

Stakeholder Management. Efficient communication with internal and external partners to discuss overall business performance, real-time business results and operations status. 

Operations Supervisor - Account Receivables Team (2016 - 2017) 

• Managed overall performance in adherence to service level agreement and quality standards. Including Payment and Credit Note Allocations, Collections Management and Aged Trial Balance Reporting Oversaw hiring process and training/development of associates. 
• Spearheaded collaborations with Business Leaders and stakeholders on strategic planning, productivity optimization, business solutions and problem resolution. 
• Supervised business continuity plans and implementing if necessary. 
• Implemented sustainable back up system and workload management to support full operation in critical circumstances.

Team Leader - Credit Controller Team (2014 - 2016) 

• Reviewed client credit requests and monitoring credit worthiness and exposure Mentored team members in consistently meeting or exceeding performance expectations for collection efforts for assigned accounts. Measurements are based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Spearheaded process improvements and efficiency into the AR and Credit Controlling function, ensuring common processes are applied to all agencies and leading practices are adopted through staff training and system enhancements. 
• Managed mailboxes and workflow system (Salesforce) by assigning and routing of emails and cases to an assigned credit controller. 
• Acts as the key point of escalation for issues/concerns of Operations Manager’s and SME.
•  Provide ongoing coaching and feedback to associates. Assist in on-going monitoring and providing feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews. 

Credit Controller (2012 - 2014)

• Developed, recommended, and implemented policies and procedures for investigating and evaluating new and existing customer creditworthiness and extending or revoking credit lines/limits. 
• Coordinates with sales department to resolve billing disputes that may affect the ability to collect receivables. 
• Developed and fostered excellent customer relationships with our resellers and Vendors.
•  Build and develop excellent working relationships with internal customers, such as the credit analysts, sales accounts receivable, and customer service teams. Recommended credit extensions/revocations, and/or legal action where necessary. 
• Contacted customers to collect outstanding payments via one-time or negotiated instalment methods. 
• Minimize bad debts in an efficient and consistent manner while treating customers fairly and appropriately according to their financial needs and qualifications. 
• Ensures Invoices are allocated on time and correctly versus payments and credit notes Consistently exceeded overall collection target and ageing balance.

MSc IT Project Management - Teesside University ( September 2023 - September 2024)

Bachelor of Science in Information Technology  (1999-2003)