
Milena Almeida
Customer Service / Support
About Milena Almeida:
My name is Milena, I am 29 years old and I can say I am a very determined and hard-working person. I have been working in the affiliate marketing industry since September 2020. During this time I promoted multiple products using paid traffic on social media and Microsoft Advertising. I practised my organisation skills, attention to detail and adaptability, as I started in affiliate marketing from scratch. My experiences before were in customer service and the financial market.
I am passionate about solving problems and I know the best ally for that is technology. I am looking for a new challenge to grow a career path through a reliable, committed attitude, and willingness to learn.
Experience
Affiliate Marketing, Clickbank
SEPTEMBER 2020 – APRIL 2023
Clickbank is an e-commerce platform that allows you to promote many digital and
physical products.
• Developing online marketing campaigns and lead capture pages to promote
multiple affiliate products to get leads and make online sales.
• Carry out paid traffic to make product sales through social media and
Microsoft Advertising.
Customer Service Analyst, Stone Payments Co - Rio de Janeiro, Brazil
JULY 2019 — MARCH 2020
Stone is a Brazilian fintech that provides means of payment through card
machines that process transactions carried out by credit, debit, and voucher
cards.
• Card machine order management and tracking of deliveries with customers.
• Acting in the resolution of customer questions about payment dates, missed
payments, customers’ financial loans, due interest fees, etc.
• troubleshooting issues in payment transactions such as declined
transactions, chargebacks, and card network faults.
• Performed customer service surveys to understand their needs and delivered
actionable insights to drive forward the business.
Pricing Analyst Intern, ANBIMA (Brazilian Association of Financial and
Capital Market Entities) - Rio de Janeiro, Brazil
FEBRUARY 2016 - JANUARY 2018
Anbima is the Brazilian Association of Financial and Capital Markets Entities and it
aims to represent, self-regulate, inform, and educate the secondary fixed-income
market.
• Fixed income market monitoring – Government bonds and private securities
(debentures, securitized securities).
• Using advanced Excel spreadsheets and updating data for calculation of the
prices of Government bonds and Debentures at the end of the day.
• Volatility analysis, payment flows, and calculation of prices and indices of
Government bonds and debentures for regulation of the secondary market.
Economist Intern, Banco do Brasil - Niterói, Brazil
FEBRUARY 2015 — FEBRUARY 2017
Banco do Brasil is a state-owned commercial bank of the Brazilian government.
• Registration of Judicial Deposits’ information, status, and payments using Excel and the Bank’s system.
• Informing the clients about their account balances and extracts from investment plans and the rates applied.
Retail Shop Assistant, Botswana - Niterói, Brazil
OCTOBER 2012 - MAY 2013
Botswana is a women’s fashion clothing store in Brazil.
• Assisting customers, offering the customer the whole product range, and making individual sales.
• Maintaining a clean shop floor.
• Unpacking and checking all new stock deliveries.
Education
Bachelor of Economics, Faculty of Economics and Finance IBMEC - Rio de
Janeiro, Brazil
AUGUST 2013 - DECEMBER 2019
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