Milena Prates

With several years of experience in customer-facing roles across different industries, including luxury retail and aviation, I have developed strong communication, problem-solving, and interpersonal skills. My time as a cabin crew member for British Airways taught me how to handle high-pressure situations while delivering exceptional service to a diverse range of customers. Whether it’s resolving issues on the spot, providing personalized assistance, or ensuring that customers feel heard and valued, I am passionate about creating positive and memorable experiences for everyone I serve.

I am fluent in Portuguese and English, with a working knowledge of Spanish, which has allowed me to assist a wide variety of clients and passengers from different backgrounds. I thrive in environments where customer satisfaction is the priority, and I am always willing to go the extra mile to ensure that clients leave with a positive impression.

I am excited to bring my adaptability, attention to detail, and dedication to any customer service role where I can continue to help people and contribute to a team that values excellent service.

I am a highly adaptable and customer-focused professional with experience in both luxury retail and the aviation industry. Currently, I work as a cabin crew member for British Airways, where I provide exceptional service in high-pressure environments. My background includes event management, client relationship building in the luxury fashion sector, and leadership experience. I am also pursuing studies in accounting and finance, further developing my analytical and financial skills, which complement my strong customer service background.

I am currently studying Accounting and Finance, building a strong foundation in financial management and analysis. I also hold a BTEC in Business Studies and English from Barnet & Southgate College and completed an AAT Level 2 Certificate in Accounting in June 2023. In addition to my academic background, I am fluent in Portuguese and English and have a working knowledge of Spanish.