
Miracle Adelusi
Customer Service / Support
Services offered
As a passionate and detail-oriented Data Analyst, I thrive on transforming raw data into actionable insights that drive strategic decision-making. With 8 years of experience in data analysis, statistical modelling, and data visualisation, I have honed my ability to distil complex datasets into clear, concise, and compelling narratives.
I am proficient in leveraging tools such as SQL, Python, R, advanced Excel to analyse large datasets and DAX (Data Analysis Expression) a powerful formula language used in Power Bl for advanced data analysis, calculations and visualisation.
Skilled in utilising Bl tools like Tableau and Power Bl to create interactive and informative dashboards. I am adept at identifying trends, patterns, and anomalies within data to inform business strategies. My work has contributed to significant improvements in operational efficiency, customer satisfaction, and revenue growth.
Customer-focused professional with a proven record of delivering exceptional service and leading high-performing teams. Experienced in managing high-volume inquiries, resolving complex issues with empathy, and implementing process improvements that enhance efficiency and satisfaction.
I am known for a methodical and inquisitive approach to problem-solving. I enjoy diving deep into data to uncover root causes and present evidence-based solutions to stakeholders. I have strong interpersonal skills with a proven ability to collaborate effectively with cross-functional teams. I excel in translating complex data findings into plain language, making it accessible to non-technical audiences.
Experience
Analytical and detail-oriented Data Analyst with proven experience in collecting, cleaning, and interpreting data to deliver actionable insights and business intelligence solutions. Skilled in Power BI, SQL, and Excel, with a strong ability to create interactive dashboards and reports that support data-driven decision-making. Experienced in data visualization, performance monitoring, and collaborating across teams to improve efficiency, accuracy, and service delivery. Passionate about turning data into meaningful stories that drive strategic impact.
Education
Bachelor degree in Geology
Certified Data Analyst
Customer Service Excellence
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