Mirza Baig

I thrive in dynamic and fast-paced environments, excelling at strategic planning, problem-solving, and cross-functional collaboration. My ability to align project goals with business objectives and foster a collaborative team environment has consistently led to successful project outcomes.

I am a dedicated customer service associate with over 1.5 years of experience in delivering exceptional customer support. My expertise lies in resolving customer issues, managing customer accounts, and providing detailed product information. I am passionate about ensuring a positive and seamless customer experience.

At Amazon india,I successfully reduced response times by 20% and achieved a customer satisfaction score of 96% by effectively handling high volumes of customer inquiries and resolving issues promptly. My strong background in using CRM software, managing returns and exchanges, and training new team members equips me to handle customer interactions with professionalism and efficiency.

I thrive in dynamic and fast-paced environments, excelling at empathy, active listening, and conflict resolution. My ability to de-escalate challenging situations and provide personalized solutions ensures that customers receive the best possible service.

I am excited to bring my skills and experience to langham london, where I can contribute to maintaining the company’s high standards of customer satisfaction and continue to grow professionally within a leading global organization.

Masters in international project managemen from coventry university london