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Mohamed Bangura

Mohamed Bangura

Coordinator

Customer Service / Support

London, Greater London

Social

Services offered

I am a dedicated customer service professional with strong experience supporting diverse customers in fast paced, public facing environments. I take pride in delivering clear communication, respectful service and reliable support to ensure every customer has a positive experience. I remain calm under pressure, handle challenges with confidence and always act in line with safety and service standards. I am passionate about helping people travel safely and smoothly across London and I’m ready to bring my professionalism, enthusiasm and customer focused attitude to TfL.

I am also excited about the opportunity to bring my expertise in administration and office management to your Company, beyond my technical skills I bring a positive and proactive attitude to my work. I thrive in fast-paced environments and am always eager to take on new challenges, my excellent communication skills allow me to work well with team members at all levels and always willing to assist wherever needed to ensure the success of the team and company

Office management
Clinic coordinator
Customer service
Administration
Approximate rate: £ 15 per hour

Experience

I am an experienced Clinic Coordinator with a strong background in customer service communication and supporting people in high pressure public facing environments. I am skilled at helping customers feel informed, safe and supported even in challenging situations. My experience working with diverse individuals including vulnerable customers  has strengthened my ability to remain calm, professional and solution focused at all times. I am passionate about providing excellent service to the public and bringing those strengths to Transport for London. i am Passionate about contributing to Transport for London’s mission of providing safe, reliable, clear communication, delivering high‑quality service and accessible transport for all customers. Dedicated to ensuring positive passenger experiences, maintaining safety standards and representing TfL’s values 

Key Responsibilities:

  • Welcomed and assisted patients, ensuring they received clear information and a positive experience.
  • Managed bookings, appointments and schedules while maintaining accuracy and attention to detail.
  • Handled high volumes of enquiries both face‑to‑face and over the phone, resolving issues quickly and professionally.
  • Supported vulnerable patients with empathy, patience and confidentiality.
  • Collaborated with doctors, nurses and admin teams to keep clinic operations running smoothly.
  • Managed digital records, updated systems and ensured compliance with organisational policies.
  • Responded calmly to challenging or emotional situations, helping de-escalate concerns and provide reassurance.

Relevant Skills Gained:

  • Strong customer service and problem solving ability
  • Confidence handling busy environments and varied customer needs
  • Clear and respectful communication
  • Excellent time management and multitasking
  • Ability to remain calm, professional and supportive under pressure
  • High standards of care, safety awareness and attention to detail

Education

  • First Aid Training
  • Customer Service Level 2 or 3
  • Health & Safety Awareness
  • Conflict Resolution Training
  • SIA certificate

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